To provide a reactive and proactive quality Service Desk support to all Users within the business, ensuring every attempt is made to resolve the query or incident.
To be fully conversant with Incident Management processes/procedures and Service Level Agreements, ensuring escalation procedures are activated and both Management and Customers are kept informed of progress.
To liaise with key stakeholders acting as a translator when required to ensure incidents are resolved as quickly and efficiently as possible.
To escalate quickly and effectively any supplier issues to relevant internal contacts, (eg Procurement)
To create, manage and maintain the JDE Vendor and Material master records.
To manage and maintain the conversion of requisitions to purchase orders, including blanket orders, within the business to agreed SLA 's.
To create and update Primes JDE blanket orders with pricing for ingredients, commodities and packaging direct from the Buyer information or from the Product to Market (P2M) process, internally known as the Technical Change Process (TCP).
Facilitate and complete (TCP) projects, in conjunction with buyers and suppliers, ensuring pricing/costing data is accurately produced in line with the Marketing information that is provided.
To assist in contract control and contract management to ensure compliance with governance.
To provide, with agreement of manager any specific Admin/reports, which support the wider procurement function.