Salesforce Field Service Business Partner

Equans, the reference for multi-technical installations and maintenance services and is part of the Bouygues group. In our company, we design, install and provide customised solutions and services to improve our clients’ infrastructure, equipment, systems and technical processes.
 
Our ambition? To help companies and local authorities in their transitions:

• energy transition: reducing energy consumption and CO2 emissions
• digital transition: connecting equipment to make it more effective and efficient
• industrial transition: optimising productivity and technical installation management

What if you got the opportunity to implement and optimize the Salesforce Field Service solution to provide an even better response to the needs of our colleagues and clients?

As part of the rollout of Salesforce Field Service across our various sites, we are looking for a Salesforce Field Service Business Partner. This role will help digitize our service processes and improve efficiency, quality and customer satisfaction within our organization.

What will you do?

As Salesforce Field Service Business Partner, you will be responsible for implementing and optimizing the Salesforce Field Service solution within our organization. You will ensure an efficient and standardized rollout of the tool to both existing and new teams. You work closely with various stakeholders to optimally align the application with the needs of our technicians, managers and customers. You do this by analyzing the process, identifying adjustments and further improving the tool.

• onboarding and implementation: familiarize yourself with the existing Salesforce Field Service application and learn the processes and systems
• analysis and optimization: investigate the needs of different departments and stakeholders, identifying improvements to make the tool more efficient and user-friendly
• uniform rollout: ensure that the tool is rolled out uniformly across all teams, aiming to create consistent working methods
• stakeholder management: collaborate with technicians, team leaders, IT, and other stakeholders to ensure the tool exceeds expectations and helps solve any issues
• customer-oriented processes: improve the customer-oriented functionality of the application, including maintenance planning, reporting, and SLA tracking
• training and support: provide training and support to employees so they can make the most of the tool
• continuous improvement: monitor the tool’s performance and constantly seek opportunities to improve both the application and processes

What do you bring?

• proven experience in implementing and optimizing Salesforce Field Service or similar tools
• experience in a Business Partner role, preferably within a technical or service-oriented organization
• strong analytical skills and experience in process optimization
• knowledge of project management methodologies is a plus
• affinity with digital environments and experience in improving tools and processes
• strong communication skills and the ability to effectively collaborate with different stakeholders
• result-oriented, proactive attitude and a hands-on mentality

Does this description fit you and would you like more information? Contact our HR colleague Erwin Verniers - Afficher l'adresse e-mailerwin.verniers@external.equans.com - Afficher le site webhttps://www.linkedin.com/in/erwin-verniers