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Customer Service Representative

Customer Service Representative

Ingevity | Plusieurs régions | Durée indéterminée, Temps plein

Encore 3 jours pour postuler

Ingevity provides specialty chemicals and high-performance carbon materials and technologies that help customers solve complex problems.
These products are used in a variety of demanding applications, including asphalt paving, oil exploration and production, agrochemicals, adhesives, lubricants, publication inks and automotive components that reduce gasoline vapor emissions.

Through a team of experienced people, Ingevity develops, manufactures and brings to market products and processes that purify, protect and enhance the world around us.

For our employees, we cultivate a workforce that reflects diversity in experience, skill, and perspective. We nurture both personal and professional development - at the workplace and in our communities.

Customer Service Representative

Description de la fonction

The Customer Service Representative is responsible for establishing and maintaining profitable relationships with customers in EMEA.

As Customer Service Representative, you have primary responsibility for ensuring that customer needs are met and you are responsible for communicating customer requirements & complaints internally in accordance with company policies and procedures.

As part of the Sales and Supply Chain Team, you are also partially accountable for meeting monthly, quarterly and annual revenues and sales goals of the company.

You are responsible for supporting the company Vision and Values.Concretely, you will be responsible for:

Account Management

  • deal directly with customers either by phone, electronically or face to face
  • generate sales opportunities generated through leads
  • match company solution to clients" needs
  • work with External Sales
  • produce feedback on customer history to facilitate customer visit of the sales manager

Order Processing

  • close/accept orders in which quantities, specifications, conditions, delivery time, ... will be agreed within the guidelines of sales and price policy and terms of payment
  • follow up existing orders
  • work with production plants to manage delivery of the product to the customer
  • handle complaints
  • administrate credit and debit notes
  • balance customer specification with production plants specifications
  • ensure an adequate/right settlement of the orders and order processing
  • use automated systems
  • plan transport (road, barge, air, sea), main contact with Freight forwarder for the documents (bill of lading, shipping documents...)
  • follow up and monitor the course and progress of the order (production, delivery of products and invoicing)
  • monitor completeness of documentation
  • liaise with Credit Control to assist on outstanding invoices for relevant accounts to inform the External Sales on time to avoid overdue payments.

You have contact with production plans, logistics, credit control, technical service, external sales, transportation companies, converters, merchants, agencies, individual customers...


Your profile:

  • you have experience in dealing with international customers
  • you are fluent in English, French, all additional European languages are welcome
  • you have an excellent abilities in verbal and written communication in English
  • you are customer oriented and good organised
  • you are quality minded and have an enthusiastic personality.


  • a competitive salary package with extra benefits (meal vouchers, insurances, bonus ...)
  • a stable & international company with motivated colleagues
  • a european environment where mutual trust, respect, inclusion and diversity are the key words.
  • a company who helps you to succeed in your challenges (trainings, community development, innovative products, group of thinkers..)

Intéressé(e) ?

Virginie JAMINON
0498 88 63 23

Brabant flamand,Bruxelles

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Encore 3 jours pour postuler



  • Master après Master
  • Au moins 2 ans d'expérience
  • Français, Anglais, Allemand, Espagnol, Italien


  • Durée indéterminée
  • Temps plein

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