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Customer Service Representative ENG/GERMAN


En ligne depuis 14 jours sur

What does Cigna do?
Cigna provides health insurance services around the world. We’re passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa.
You can find out more about the company at
What makes Cigna different from other employers?
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They’re the ones who make a difference in our customers’ lives. So we know that it’s important to go the extra mile for our employees. We make sure they have a good work-life balance and we offer many initiatives for health and well-being.

Customer Service Representative ENG/GERMAN

Description de la fonction

Why are Customer Service Representatives important at Cigna?
Our Customer Service Representatives are in direct contact with our customers and clients. They are the first ones to give them information, answer their questions and build relationships. The CSRs help our customers through e-mail or phone by clarifying, for example, policy content, hospital admission procedures, the reimbursement of submitted claims. They aim to find the best solutions to their problems and help them in urgent situations.
What would a typical day look like?
As a Customer Service Representative, you are part of a team of young and international colleagues and every day you come across a wide variety of situations. On a typical day you can:
  • start by checking your e-mails and answer the most pressing questions of your key accounts
  • hold a conference call with clients together with account managers
  • attend a team meeting
  • keep your customer records up-to-date
  • do an hour of yoga or jogging with the colleagues at noon
  • answer incoming calls in English or German or call a customer to inform him on the status of his files
  • send all necessary documents to a hospital in Geneva for a plan member's admission within the best possible terms
  • rewrite your priority checklist to make sure the deadlines of this week are met


What skills do you need?
Do you have a Master degree (preferably in languages) or similar level by experience and an excellent knowledge of English and German? Great start! That’s essential for the role. If you are a good listener and a good problem solver, even better! You are an expert in delivering an excellent customer experience and you're quick to learn new software applications? Great!
If on top of that you are a positive thinker who is used to working meticulously against tight deadlines, then you might be the ideal CSR!
You will love this job if you…
  • Actively want to use your language knowledge
  • like to pay special attention to the quality of the messages you send out.
  • Find great satisfaction in having a happy customer
  • Like to take responsibility and make proposals to improve procedures
  • Handle files in a structured and organized way
  • See the importance of handling confidential information discretely
  • Like to actively interact with colleagues of different departments e.g. account management, legal, claims department..


Cigna can offer you…
  • a challenging job in an international and diverse context
  • ‘Happy You’: health and wellbeing initiatives, flexible hours, home working opportunities
  • A dynamic international team, team leaders who train you patiently and a team manager who makes time for you
  • an attractive salary and extra-legal benefits
Anvers & Port d'Anvers

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  • Master (Licence, Université ou Enseignement Supérieur de Type Long)
  • Anglais, Allemand


  • Durée indéterminée
  • Temps plein

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