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CUSTOMER SERVICE ASSISTANT

Select HR MSG | Waterloo | Intérim option contrat fixe, Durée indéterminée, Temps plein

En ligne depuis 18 jours sur Jobat.be

For our client located in Waterloo, we are looking for CUSTOMER SERVICE ASSISTANT.

CUSTOMER SERVICE ASSISTANT

Description de la fonction

Main activities to cover:

1. Correct and timely customers’ orders/demands handling
• Orders and pre-orders processing
• Invoicing and credit note handling
• Claims handling and follow up
• Communication (both internal and external)

2. Customer relationship
• Develop the relationship with the customers daily
• Occasional visits on the field: customers premises and fairs
• Pro-activity and anticipation of their needs

3. Internal relationship and team working
• Establish and optimize the relationship with the colleagues, from the Sales but also the other departments, to increase the service to the Customers.
• Create a special link with the Sales Manager in charge of the Customers.
• All Customer Service Assistants must be polyvalent and be able to be “back up” of the other members of the team.

4. Commercial Skills:
• Master the yearly commercial conditions
• Have an excellent knowledge of the promotions, tarifs, discount system, etc.
• Understand the customer’s needs to increase their purchase products
• Develop knoledge of Sales techniques 

Profil

KNOWLEDGE/EXPERIENCE/COMPETENCIES:

• Good knowledge of Outlook, Word and Excel
• Experience with ERP and/or CRM tools
• Service and Customer oriented
• Execution excellence: organized, precise, and tactful
• Excellent relational capabilities
• Proactivity, ownership and high sense of urgency
• Communicative with strong writing capabilities
• Ability to work to deadlines in a fast-paced environment
Perfect knowledge of English and Italian or Spanish, fluent in French. Any other European language is an asset
• Min. 2 to 3 years in a customer service environment.

Offre

Permanent contract, attractive salary.
Resume in english please.

Intéressé(e) ?

Bezoek www.select-jobs.be voor meer informatie over de vacature CUSTOMER SERVICE ASSISTANT of solliciteer online op de vacature CUSTOMER SERVICE ASSISTANT.

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Caractéristiques

Exigences

  • Bachelor académique

Offre

  • Intérim option contrat fixe
  • Durée indéterminée
  • Temps plein

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