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Carrefour Belgique

Customer Insights Manager

Carrefour Belgique | Bruxelles | Durée indéterminée, Temps plein

En ligne depuis 16 jours sur

Carrefour Belgique

Customer Insights Manager

Description de la fonction

The Customer Insights team at Carrefour Belgium translates business strategies and objectives into customer analytics and data requirements. This team advices (top)management on the best courses of action which will lead to a better customer experience, to better commercial dynamics and to better profits for Carrefour.


The responsibilities of the CUSTOMER INSIGHTS MANAGER at Carrefour include:

  • Manage the entire analytics process - from translating business requirements into data extraction, storage, design, model building and insights generation.

  • Understand the business strategy and objectives and translate them into analytics and data requirements. Prioritize these requirements by expected business impact and level of effort and drive consensus across the business and analytics.

  • Drive timelines and team resources for analytics and customer data infrastructure projects and initiatives.

  • Interact with numerous stakeholders, technical and non-technical, and drive an analytics agenda that meets the objectives of the Customer Insights team.

  • Identify and acquire additional data sources and tools that will be relevant to respond to the business requirements.

  • Find insights from a variety of data sources and present insights and ideas to top management.

  • Manage, lead and coach the Customer Insights team.


  • Master's degree in a quantitative field (computer science, statistics, marketing, mathematics, engineering, physics, …).

  • Minimum 10 years experience in a similar role or as a data analyst and at least 3 years as a team leader.

  • Experience of using SQL and SAS programming tools (Base, Macro, graph, proc/SQL).

  • Experience in using statistics and big data software (SAS STAT, IBM Modeler, SPSS Base, SAP KXEN, TIMi, R, Phython, Hadoop, Spark).

  • A great communicator with sufficient business sharpness who can think innovatively and critically.

  • Able to find insights from a variety of data sources and present your insights and ideas to top management.

  • Willing and eager to get hands-on with large, complex data sets that may require learning additional tools to access.

  • Leadership and coaching skills.

  • English/French or English/Dutch is a must for the job.


  • A unique job opportunity in a fast growing department within a Belgian company holding one of the biggest customer databases.

  • A challenging job and engaging projects with a direct impact on the business.

  • 5 TB of transactional data and this will volume will increase exponentially in the forthcoming years.

  • Be part of a multi-cultural team with more than 6 different nationalities.

  • Work with state-of-the art technologies and tools.

  • Permanent trainings, participation in conferences, the possibility to grow, internal career opportunities.

  • A permanent contract, an attractive salary, a company car and fuel card, and other interesting extra-legal advantages.

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  • Master (Licence, Université ou Enseignement Supérieur de Type Long)


  • Durée indéterminée
  • Temps plein

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