Back to search results Previous

3 of 3

Unique Office

Technisch Support Agent (m/v)

Via Unique Office

Published on Jobat.be 11 days ago

Ons bedrijf is gelegen in de regio van Asse en is gespecialiseerd in geldtransacties.


Technisch Support Agent (m/v)

Job description

- Provides exceptional support services to business customers; discusses technical issues in a way our customers understand and bridges the gap between user and product;

  • Delivers effective technical Support to Field Engineers as it relates to products in the field; telephone and field support;
  • Acts as a consultant to improve process and approach;
  • Utilises internal tracking tools to manage issues between customers, support and Engineering;
  • Regularly conducts analysis of problems/solutions for all products; defines changes and modifications;
  • Performs tests and distribution for new software releases for all products/ customers (incl. installation and configuration description);
  • Conducts test and release of new hardware components together with the development team (homologation) for ATM's;
  • New PC, new Graphic Card, Screens, Hard Disks, new NMD;
  • Preparation and realisation of training courses and workshops for Service Engineers for all products;
  • Definition and creation of technical documentation for internal and external customers;
  • Technical Manuals, Technical Notes for Field Engineers, configuration of all TCRs, Product Descriptions, Installation Manuals, User Manuals;
  • Support for product improvements; internal or customer requirements;
  • Provides associated technical Support for projects;
  • Is liaison with L3 Support for solving problems.

Profile

- Vocational technical qualification;

  • Excellent interpersonal, verbal and written communication skills; adapts style to suit audience;
  • Excellent problem solving skills;
  • Client focused approach to work; excellent customer service skills;
  • A flexible attitude with respect to work assignments and new learning;
  • Ability to manage multiple and varied tasks with enthusiasm; can prioritise workload and pays attention to detail;
  • Values the importance of teamwork;
  • Understanding of engineering principles and mechanical/electro-mechanical interactions;
  • Proven ability to troubleshoot complex systems and utilise available resources to resolve in a timely manner; Strong analytical approach to fault finding/problem solving;
  • Excellent multi-tasking and organisational skills;
  • Strong PC, network and applications skills;
  • Relationship building and presentations skills with customers, team members and cross-functional leadership;
  • Ability to travel is essential to perform effectively in this role.


Offer

Wij voorzien in een gedegen opleiding on the job waarbij u mee kan lopen met een technicus in the field om zo het technische aspect van onze producten onder de knie te krijgen. Hierbij bieden wij u een aantrekkelijk salaris na ervaring en een optie vast contract.


Flemish Brabant

People also viewed

The job was saved

You can find your saved jobs on the homepage or in My Jobat.

To view them on other devices as well, just log in.

Apply now Apply now

17 days left to apply

Characteristics

Requirements

  • Professional bachelor (Higher Education Short Type)
  • Dutch

Offer

  • Full-time

Apply before

Receive new jobs by e-mail

Receive new 'Helpdesk & support' jobs in Flemish Brabant straight to your mailbox.

We will not send you any advertising.