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Unique Office

Technisch Support Agent (m/v)

Via Unique Office

Published on 11 days ago

Ons bedrijf is gelegen in de regio van Asse en is gespecialiseerd in geldtransacties.

Technisch Support Agent (m/v)

Job description

- Provides exceptional support services to business customers; discusses technical issues in a way our customers understand and bridges the gap between user and product;

  • Delivers effective technical Support to Field Engineers as it relates to products in the field; telephone and field support;
  • Acts as a consultant to improve process and approach;
  • Utilises internal tracking tools to manage issues between customers, support and Engineering;
  • Regularly conducts analysis of problems/solutions for all products; defines changes and modifications;
  • Performs tests and distribution for new software releases for all products/ customers (incl. installation and configuration description);
  • Conducts test and release of new hardware components together with the development team (homologation) for ATM's;
  • New PC, new Graphic Card, Screens, Hard Disks, new NMD;
  • Preparation and realisation of training courses and workshops for Service Engineers for all products;
  • Definition and creation of technical documentation for internal and external customers;
  • Technical Manuals, Technical Notes for Field Engineers, configuration of all TCRs, Product Descriptions, Installation Manuals, User Manuals;
  • Support for product improvements; internal or customer requirements;
  • Provides associated technical Support for projects;
  • Is liaison with L3 Support for solving problems.


- Vocational technical qualification;

  • Excellent interpersonal, verbal and written communication skills; adapts style to suit audience;
  • Excellent problem solving skills;
  • Client focused approach to work; excellent customer service skills;
  • A flexible attitude with respect to work assignments and new learning;
  • Ability to manage multiple and varied tasks with enthusiasm; can prioritise workload and pays attention to detail;
  • Values the importance of teamwork;
  • Understanding of engineering principles and mechanical/electro-mechanical interactions;
  • Proven ability to troubleshoot complex systems and utilise available resources to resolve in a timely manner; Strong analytical approach to fault finding/problem solving;
  • Excellent multi-tasking and organisational skills;
  • Strong PC, network and applications skills;
  • Relationship building and presentations skills with customers, team members and cross-functional leadership;
  • Ability to travel is essential to perform effectively in this role.


Wij voorzien in een gedegen opleiding on the job waarbij u mee kan lopen met een technicus in the field om zo het technische aspect van onze producten onder de knie te krijgen. Hierbij bieden wij u een aantrekkelijk salaris na ervaring en een optie vast contract.

Flemish Brabant

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17 days left to apply



  • Professional bachelor (Higher Education Short Type)
  • Dutch


  • Full-time

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