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Technical Customer Care

Via Experis

Published on Jobat.be 9 days ago

Technical Customer Care

Job description

What are your daily challenges?

After an internal training period, you will be an expert in Ingenico ePayments products and services. This will allow you to perform the following tasks:

  • Treat all inbound 1st line technical support requests (phone, e-mail, tickets);
  • Provide assistance to merchants to set up new accounts and to ensure high quality support;
  • Escalate appropriate support requests to a 2nd or 3rd line support level;
  • Act as a backup for the operational tasks for all countries in which Ingenico ePayments is active;
  • Pro-active screening of the support mailbox and ticketing system and take appropriate action;
  • Close interaction with other departments (Sales, Marketing, Development,...);
  • Drive improvements and efficiencies on technical level.

Profile

Who are you?


For this challenging function, we need a talented individual with both good analytical and technical skills:

  • Preferably 1-2 year(s) of working experience in a similar position/environment, but also open to motivated first jobbers;
  • Excellent knowledge of English is a must; plus preferred combination of languages (French/Dutch or French/Spanish or French/Italian);
  • Very good relational and communication skills (both written & spoken);
  • Can-do mentality, results are your main drivers;
  • Critical mindset & problem solving;
  • Team player;
  • Adapt easily to the fast changing environment;
  • Eye for details & accuracy;
  • Show empathy towards our customers;
  • Self-motivated and showing initiative;
  • Curious to learn new ideas and concepts in e-commerce, internet technologies (testings, HTML, transactions, logs, etc …).

Offer

What's in it for you

  • Taking part in shaping the future of payments
  • A temporary to permanent contract with strong, competitive salary package, linked to profile and experience
  • Joining a company with a strong diversified and multicultural environment, in a fun and dynamic team
  • Ingenico offers the possibility to grow within the company according to your personal capabilities
  • Ongoing trainings & coaching sessions in order to be the best in class
Brussels

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19 days left to apply

Characteristics

Requirements

  • Academic Bachelor
  • English

Offer

  • Interim
  • Full-time

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