What are your daily challenges?
After an internal training period, you will be an expert in Ingenico ePayments products and services. This will allow you to perform the following tasks:
- Treat all inbound 1st line technical support requests (phone, e-mail, tickets);
- Provide assistance to merchants to set up new accounts and to ensure high quality support;
- Escalate appropriate support requests to a 2nd or 3rd line support level;
- Act as a backup for the operational tasks for all countries in which Ingenico ePayments is active;
- Pro-active screening of the support mailbox and ticketing system and take appropriate action;
- Close interaction with other departments (Sales, Marketing, Development,...);
- Drive improvements and efficiencies on technical level.