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Mölnlycke Health Care

Team Leader Customer Care

Customer Centricity – Team development - Nordics Market

Via Mölnlycke Health Care

Published on Jobat.be 18 days ago

Mölnlycke Health Care is a world-leading manufacturer of single-use surgical and wound care products and services with headquarters in Gothenburg, Sweden. Around 7760 employees produce and deliver 20,000 different items for the professional healthcare sector and its patients. They develop and  market innovative products with a high quality and added value for their customers. Mölnlycke’s sales offices are located over the world and the company produces in over 17 sites worldwide, of which one located in Waremme.  
Mölnlycke’s culture and people reflect their core values: passion (for the products, the people), learning (continuous improvement) and integrity in everything they do.
In Belgium, the company has 2 sites: Berchem and Waremme. The first one is the sales office Benelux; the second one brings together on one site a production plant, a distribution center and the Global Customer Care department.
 

Team Leader Customer Care

Job description

Responsibilities and tasks
Based in Waremme, the Global Customer Care department is looking for its new Team Leader (m/f) for the Nordic Market. Working within the Global Customer Care Department at Mölnlycke, you will coach the team working on the Nordic markets: Sweden, Norway, Finland, Denmark and the Baltics.
 
As responsible for the Nordic Customer Service
  • You are responsible for further developing relations within the Nordic market and you will work on customer satisfaction (complaint management, special demands, documentation follow-ups, products information,...) daily to obtain customer loyalty.
  • You work closely with the key stakeholders in the markets: agents, clients, the sales teams from Mölnlycke, the General Managers from each country, logistics, etc.
  • You optimize communication between the markets and your team as well as the Global Customer Care to further improvetransversal collaboration and mutual support.
  • You report to the Customer Service Manager EMEA and are located in Waremme.
As a Team leader
  • You translate the strategy into actions, clear objectives, and KPIs for your team.
  • You keep track the of your people’s workload and of the need to bring efficiency and to reach company targets.
  • You guide, motivate and coach your colleagues. You help them grow and achieve results.
  • You monitor performance objectives and take necessary actions (trainings, sharing meetings, follow ups...).
As a strategic contributor you are involved in transversal projects such as the development and implementation of a new CRM, opening a new portal, setting up new strategic partnerships (e.g.. transport companies), etc.
 

Profile

Your skills
  • You have a Bachelor or Master degree (business admin, commercial, languages, etc. ).
  • You have 5 years’ experience as Team Leader in a customer facing department, preferably customer care or customer service.
  • Your mother tongue is one of the Scandinavian languages (Swedish, Danish, Norwegian). You are proficient in English.
  • You have experience in an international company with complex reporting and collaboration lines. Knowledge of the health/medical devices sector is a plus.
  • As Team Leader, you feel comfortable designing processes, bringing structure, setting up KPIs.
  • You are a good communicator who brings people together, who can be flexible in an agile market and well-structured in your tasks.

Offer

What we offer
  • A place in a profitable and fast growing international company with a Scandinavian culture and values and a deep-rooted respect for the human aspect of business.
  • You’ll work alongside an inspiring boss and an expert team. Within Global Customer Care you’ll work together with over 15 nationalities and will benefit from intense cultural exposure.
  • A key role in a challenging and fast-moving market.
  • A position with diverse responsibilities and international contacts with various stakeholders.
  • An in-depth training to become an expert in the Mölnlycke products and solutions.
  • National and international rowth opportunities, depending on your ambitions.
Huy - Waremme

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42 days left to apply

Characteristics

Requirements

  • Professional bachelor (Higher Education Short Type)
  • At least 5 years experience
  • English

Offer

  • Permanent
  • Full-time

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