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Service Engineer

BICS | Brussels | Permanent, Full-time

7 days left to apply

Service Engineer

Job description

After the intake and first analysis by our Customer Care team, you will ensure further trouble ticket treatment and repair activities within our global portfolio of products. You will be in contact with our customers, proactively and reactively, ensuring that our products and services meet their expectations and that our repair work addresses any issue they might encounter. 
You will have the opportunity to work in an international environment and be in touch with the top IT and Telecommunication companies in the world.

Tasks description:
  • Support and customer complaint handling (B-B environment);
  • Propose and introduce network and telecom traffic solutions;
  • On-line monitoring of the service performance, measuring the quality of our products and taking corrective actions both proactively and reactively;
  • Identify possible areas of network and process improvements and propose solutions;
  • Work closely with customers and internal resources to effectively manage customer expectations and satisfaction.


  • You are a keen learner and enjoy fixing technical problems;
  • You are a team player, you like to share knowledge;
  • You are customer oriented and handle stressful situations well;
  • Ability to work occasional weekends and ready to enrol into an on-call/standby duty.
  • You are able to set priorities and manage multiple tasks.
  • Strong communication skills and flexibility to interact with customers around the globe;
  • Proficiency in English is required to liaise with customers and colleagues;  
  • Experience in protocols such as ISUP/MAP/SIP/Diameter/API is a plus;
  • Experience in GSM network infrastructure and knowledge of QoS KPI Management is a plus;
  • Good understanding of IP networks and its topology is a plus;
  • You have a basic knowledge of a programming language;

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7 days left to apply


  • Function type: ICT & PC technician
  • Sector: ICT, Telecom and Internet
  • Brussels (location)
  • All jobs at BICS


  • Permanent
  • Full-time

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