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Residence Manager

Residence Manager

CITADINES APPART HOTELS | Sint-Gillis | Permanent, Full-time

Published on 19 days ago

The Ascott Limited is an international leader in accomodation, with more than 630 locations in more than 30 countries in the Americas, Asia-Pacific, Europe, Middle East and Africa.

In Europe, Ascott has 46 residences in France, the United Kingdom, Germany, Belgium, Spain and Georgia, with two main brands, Citadines and The Crest Collection.

Belgium has 2 Citadines residences in the center of Brussels with a capacity of 320 apartments.

More information on

Residence Manager

Job description

Reporting to the Regional General Manager in charge of the operations for France and Belgium:

You embody the brand image of the company.

You implement and animate all the existing resources (human, financial and material) to optimize the management of the two Citadines residences in Brussels.

You are responsible for the reaching of the commercial results, the customer satisfaction, the implication of the teams, the maintenance of the building and the respect of the norms and procedures of the group.

With the help of the Group"s tools and policies, your mission is:

To handle the revenue management (prices, distribution channels, competitive intelligence) and the commercial policy (local actions plans, prescribers" network, deployment of the group loyalty program), with support provided by Revenue Management and Sales teams, based locally and at the headquarter in Paris.

To manage the customers" relationships (satisfaction indicators & actions plans, management of e-reputation...).

To manage the teams (around 50 persons): recruitment, training, appraisal, team animation and communication.

To manage the budget of the residences in close collaboration with the local Chief Accountant (building and monitoring the budgets, results" achievements and control of charges, supervision of daily closings, cash flow, recovery of debts).

To ensure the application of quality, health and safety rules and procedures, internally and with external partners.

You also demonstrate entrepreneurship by improving the product, the organization and the teams of the residences through adapted action plans, and by handling diversified projects (works, renovations...).

You will be supported in your missions by 2 Assistant Residence Managers (one per residence).

The team of about 50 persons, spread over the 2 sites of Brussels Center, is composed of very diverse profiles (reception, maintenance, housekeeping, support functions) and you will be able to adapt to those various profiles to manage them in an appropriate manner.

Key words: general manager, district manager, hotel manager, hotel apartment manager, residence manager, deputy manager, hotel industry, property manager, area manager, assistant Director, hotel management.


You have a confirmed experience in running a hotel-type business in terms of sales, revenue management, finance and human resources, and you are familiar with the Belgian hospitality market.

• You have already managed multidisciplinary teams.

• You are a confirmed manager who shows empathy and works respectfully.

• You have an ability to "do" and to "let do", are polyvalent and can take initiatives and decisions within the delegation entrusted to you.

You speak French and English fluently. Dutch is a plus.

• An international career in a group might interest you.


A fixed contract in a dynamic group present internationally. You will be accompanied professionally from the first day.

Salary package:

• Base salary + Variable bonus according to experience

• 13th month (end of year bonus)

• Meal vouchers (+/- 8€/working day)

• Ecocheques (250 €/year/full time)

• 100% travel expenses by public transport

• Clothing allowance

• DKV Hospital Insurance

• Laptop

• Smartphone

• Compensation if you actually have a Company car or Company car (optional)


Virginie JAMINON
0498 88 63 23


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  • Function type: Hotel & catering industry management
  • Sector: Horeca and Tourism
  • Sint-Gillis (location)
  • All jobs via Profile Group


  • Professional bachelor (Higher Education Short Type)
  • At least 5 years experience
  • Dutch, French, English


  • Permanent
  • Full-time

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