The incumbent provides general office support with a variety of clerical activities and related tasks in support of the Mission medical unit under the direct supervision of the Foreign Service Medical Practitioner (FSMP). The receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties. The incumbent is the first point of contact, by both phone and in person, for patients and visitors to the medical unit and must maintain absolute patient confidentiality at all times.
Education: Completion of Secondary/High school is required.
Experience: Minimum one year of secretarial or receptionist experience is required.
Job Knowledge: Incumbent must have working knowledge of administrative and clerical procedures; knowledge of computers and relevant software applications (MS Word, Outlook, Excel, Internet/Intranet); and knowledge of customer service principles and practices. Incumbent must have good typing skills.
Language skills: Speaking/Reading/Writing: Level 3 (good working knowledge) in English, and level 3 (good working knowledge) in French or Dutch is required. This may be tested.
Skills and Abilities: The position requires the ability to be resourceful and proactive in dealing with sensitive issues. Must be flexible, service-oriented, self-motivated and able to work within the existing Mission structure. Must have the ability to organize, multi-task, prioritize and work under pressure. Must possess strong customer service, verbal communication and listening skills.