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Project Warranty Manager

Via Experis

Published on 19 days ago

Organisation / Department

For a client located in the province of Hainaut specialised in the supply of equipment for the railway sector, we are looking for a Project Warranty Manager.

Project Warranty Manager

Job description

Job description

The Project Warranty Manager will be managing warranty services for signaling projects.


The Project Warranty Manager ensure Warranty commitments in the projects until the closure of the Warranty with the client satisfaction :
* Within the expected budget and according to contractual requirements,
* Creating value during the warranty period :
o Improve client satisfaction : Reliability growth demonstration, vigilant for additional service needs linked to the project.
o Reduce warranty costs
o Increase the selling price with variation orders in coordination with Service division
o Contribute to product improvement through REX

The main tasks of the Project Warranty Manager consist in:
1. Involvement in Tenders
2. Preparation of Warranty implementation before commercial service
3. Execution of Warranty : The Project Warranty Manager is the single point of contact for any warranty issue
4. Contract management
5. Work package management


* Customer satisfaction based on the reaction time to solve any issue from notification and reliability achievements.
* Reach QCD objectives for the warranty work package
* Reliability and availability achievements




- Educational Requirements : Master's degree in engineering , Business management
- Desired Knowledge / Experience :
o A few years of experience in warranty and maintenance management activities.
o Knowledge of electronic safety systems is an asset.


Behavioural Skills / Competencies
* Customer satisfaction and results orientated
* Team Player and rigorous
* Able to communicate in an open an clear manner with various stakeholders
* Flexibility and mobility: Job based in Charleroi with frequent short term travels (sometime planned in the emergency) mainly in Europe.
* Able to perform the global reporting of the activity.
* Resilence and strong behavior during crisis situation.
* Ability to manage conflict & negotiation skills
* Contract management.

Technical Skills & Competencies
* Languages :
* Fluent in English and French language (spoken, read, written).
* German and Dutch are additional assets
* Data analysis using IT tools (Exel, …)
* Driving license (B).



We offer you an attractive salary as well as an attractive salary package with possibility of a company car. You'll also work in a dynamic environment with great challenge.

Interested ? Don't hesitate to apply on our Experis website or to send your CV:


Experis Belgium
Phuong Nghi Vuong

Charleroi - Thuin

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  • Master (University or Higher Education Long Type)
  • French


  • Interim optional fixed contract
  • Full-time

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