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Ergon Recruitment Gent

Project & Program Coordinator EMEA in Belgium

Ergon Recruitment Gent | Multiple regions | Fixed-term, Full-time

Published on 20 days ago

Project & Program Coordinator EMEA in Belgium

Job description

As the Chapter Coordinator, you will be responsible to

  • Provide the highest professional standard of customer service to members and staff with clear communication by handling inquiries 
  • Work closely with existing members in your dedication region to identify prospective member targets.  
  • Send out membership information packets and follow-up with member referrals. 
  • Maintain member referrals and prospects within the database; provide them with regular updates regarding upcoming events within the region.
  • Effectively and accurately use the association's database for data entry, oversight and updating of information relative to existing members and targets in the region, 
  • Support the region in coordinating Chapter events and the communication to potential new Chapter members
  • Support the planning and coordination of the EMEA Summit, as well as assist in the promotion, and marketing of all events and activities within the region and occasionally outside EMEA
  • Support the team in achieving customer service, member retention and recruitment goals identify improvements to existing processes and systems to ensure efficient, professional service delivery
  • Serve as a point of contact across EMEA region for membership enquiries, and follow-up as appropriate in a timely fashion
  • Develop a complete working knowledge of the association's offerings through learning, research, networking and events to include a full library of research and educational materials which are available to members
  • Establish and cultivate relationships with new, potential and existing members. This will include regular individualized contact (both in-person and virtually).
  • Assist members and non-members in registering for chapter events and respond to any membership related questions 
  • Identify and suggest process improvements within chapter relations to ensure efficient, professional service delivery including but not limited to communication, registrations, payments, invoices and receipts
  • Any other duties as assigned


  • Bachelor degree or equivalent work experience relevant to position duties
  • Excellent knowledge of English, any other language would be a big plus
  • Preferably 2 years of experience in customer service role 
  • Proficiency in MS office suite (Word, Excel, PowerPoint, Outlook)
  • Experience with a membership association a plus
  • Demonstrated ability to take complex information and appropriately communicate it in a clear and concise manner-written and verbal
  • A creative, out-of-the-box thinker; flexible to change
  • Demonstrated ability to wear multiple hats, work well with different teams and juggle complex priorities


  • Ability to work from home
  • Flexible working hours
  • International and mlticultural environment
  • High level of autonomy
  • Global travel (+/- 15% of your time)


Brussels,Western Flanders,Eastern Flanders

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8 days left to apply



  • Professional bachelor (Higher Education Short Type)
  • Limited experience (< 2 years)
  • English


  • Fixed-term
  • Full-time

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