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BRP

PIECES ACCESSORIES CLOTHINGS (PAC) SERVICE ADVISOR

At BRP

Published on Jobat.be 6 days ago

LIFE AT BRP

At BRP, we have a visceral connection to our consumers, one created from a shared passion for the Ultimate Ride. Our teams have a unique ability to develop market-shaping products and services that move people physically and emotionally.
Distributed throughout 107 countries, our product line-up includes Ski-Doo and Lynx snowmobiles, Sea-doo watercraft, side-by-side all terrain vehicles, Can-Am Spyder roadsters, Evinrude marine propulsion systems, marine propulsion systems and motors for Rotax karts, motorcycles, and small planes, as well as a full line-up of parts, accessories, and clothing.
Our 7 600 employees make up a big family of diverse cultures who all share a common value: innovation. Our people are passionate and qualified; by joining BRP, you will evolve at the heart of an experienced team that will welcome you with open arms.

www.brp.com


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  • LinkedIn @BRP
  • Twitter@BRPnews
  • YouTube @CommunicationsBRP

PIECES ACCESSORIES CLOTHINGS (PAC) SERVICE ADVISOR

Job description

Our Customer Services team is recruiting for an open position as PAC Service Advisor. Join our team and begin your journey towards moving people with passion and innovation!
We are looking for someone passionate about parts and service, vehicle customization and the overall powersports world. Someone who shares our obsession to deliver and secure outstanding service experiences.
Are you driven and relentless when it comes to problem solving, someone who will not accept a NO as an answer? Do you want to add value and make a difference in the dealer and customer service experience and are you motivated to reach unparalleled customer service?
Are you constantly looking for opportunities to perfect your knowledge and skill set?
 
If so, then this is what you’ll do:
  • Act as the link between our dealer network’s parts/service managers and our internal PAC & logistics back office organization
  • Handle networks requests by providing explanations and completing administrative tasks to ensure end to end support on all assigned inquiries
  • Manage situations and provide explanations that require expertise and in-depth knowledge of our PAC offering. By providing information, recommendations, and practical advice regarding PAC, you will act and will be recognized as a key partner by our dealer network and our internal PAC back office organization.
  • You will quickly identify potential issues that may impact the network and demonstrate accountability for providing a final resolution. When needed, you will mobilize other departments and / or individuals in order to provide solutions proactively.
  • Manage and assist network requests in identifying correct part numbers and accessories as well as compatibility and specification requests
  • Seek for alternative solutions in case of backorder or obsolescence
  • Anticipate dealer parts needs for service and makes suggestions accordingly when relevant
  • Provide quality and product performance reports for parts, accessories and clothing to support constant product improvement and quality monitoring
  • Provide trend input and dealer irritant feedback to procurement, sales and logistics teams
  • Engage with product planning, product specialist and sales teams
  • Seek and Provide frontline and market insights

Profile

  • Min. Bachelor degree
  • At least 5 years of experience in the parts or service department of a dealership, junior service technician, or parts sales with basic technical understanding
  • Fluent in English, French and German. Any other European language is a plus
  • Computer skilled with Web applications and Microsoft Office applications. Experience with SAP system is an asset
  • Excellent communication and customer focus skills
  • Ability to multi-task, prioritize and manage time effectively
  • Accurate & well organized
  • Commercial feeling
  • Understanding of basic vehicle and accessories technical components and ability to install accessories on a vehicle
  • Demonstrates ingenuity for providing solutions with the ability to make decisions requiring creativity and initiative
 
This position is based in Ghent, Belgium, however other BRP After Sales sites may be alternative office locations (Sweden or Germany).

 

Offer

WHY JOIN THE TEAM?
  1. Be a part of a fast paced and challenging environment.
  2. Work with a team of dedicated and passionate people.  
  3. Join the company which offers an outstanding environment that gives play to your drive for innovation and self-initiative every day.
Ghent

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34 days left to apply

Characteristics

Requirements

  • English

Offer

  • Permanent
  • Full-time

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