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Secretary Plus International Talents

Multilingual speaking Customer Service in Mechelen

1251780/1251780

Via Secretary Plus International Talents

1 day left to apply

Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Multilingual speaking Customer Service in Mechelen

Job description

The Customer Service Representative will:

Be responsible for the management of customers’ orders mostly for german market, from order intake to overdue recovering, in line with contract, procedure guidelines and customer expectations

• Pro-actively follow up all the key stages of an order such as availability check and regular customer updates

• Enable and manage adequate communication with Sales Support, Commercial team, and other Supply Chain functions

• Collaborate with transportation, scheduling and escalation teams to resolve service issues and expedite orders as defined by customer/contract requirements

• Prevent overdue in checking daily information in SAP and Aforce systems, follow up overdue together with the account manager and sales support functions

• Assist with the creation and verification of credit/debit invoices for customers • Actively participate in the Customer Management Incident process as each situation requires

• Actively participate to the forecasting process • Enforce all Supply Chain business rules and notify deviations (lead times, surcharges, Communication flows, etc.)

• Back up for other team members

Profile

Preferably 1 to 3 years commercial experience in the B2B international / global business environment

• Bachelor or master degree, preferably in Commercial or Supply chain orientation

• Excellent knowledge of English and/or Italian and/or German , written and spoken

• Preferably at least 1 year professional background within Customer Service or supply chain experience

• Experience with SAP / JD Edwards is a strong plus • Proven proficiency in Microsoft Office Package (Outlook, Excel, etc.) mandatory

• Customer focus and sense of service • Able to work autonomously • Strong problem solving mind set

• Able to prioritize and to cope with urgency; able to manage stressful situations

• Quick learner

• Excellent communicator

Offer

We will provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world. This is the chance to join a dynamic team and to contribute to the smooth running of an international business.
Mechelen - Lier

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1 day left to apply

Characteristics

Requirements

  • Professional bachelor (Higher Education Short Type)
  • At least 2 years experience
  • English, German, Italian

Offer

  • Permanent
  • Full-time

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