“Mercedes me” is a modern, exciting new brand which links customers to their Mercedes-Benz and Smart vehicles in an intelligently connected world…and it’s expanding rapidly!
As a Connected Mobility Specialist you will be the 1st point of contact to our customers (B2C & B2B) and act as a subject-matter expert by supporting users with process knowledge and case specific routing, as well as participating in the development of current business and the setup of future services.
How exactly will you operate? By…
- accepting incoming support requests, incidents and problems
- identifying weaknesses in our processes or tools and create awareness
- registering all activities in the ticketing tool
- troubleshooting minor training issues on the phone
- Identifying problems that can affect our processes and escalating them accordingly
- resolving reported issues according to pre-defined use cases
- reporting undefined issues to higher level