We need someone to support the achievement of the renewals retention target of 96% in Europe.
KEY RESPONSIBILITIES: Membership Renewals.
- Chase members who are still owing their membership/election fees in all European countries excluding DACH and France;
- Raise invoices for members and candidates;
- Take credit card payments;
- Answer queries from members on the subscription process;
- Liaise with the Finance Department to identify unallocated payments;
- Update membership database system;
- Report on progress of fee payments.