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TUI

Manager Single OCC

At TUI

Published on Jobat.be 4 days ago

Opt for a job with TUI and help us deliver our promise ‘Discover your smile’ on a daily basis. Did you know that TUI Belgium is the largest Belgian tourism group ? A young and very stable company active in tour operating, distribution and aviation. Give wing to your (international) ambitions in our energetic team of 2000 passionate colleagues. Your career will quickly reach cruising speed thanks to the vertical, horizontal and geographical career opportunities we offer. 
Take up the challenge with the TUI smile on your face: the symbol of the appreciation and satisfaction of our customers, and of our employees.

Manager Single OCC

Job description

As Manager OCC your main responsibility is to manage the team that keeps oversight over the aircraft operations, flight dispatch, flight watch and daily crewing activities within a 72h window before departure. You are responsible for the team that ensures that all flight plans and traffic rights meet operational, compliance and safety requirements. The team of about 30 people will consist of Duty Managers, Movement Controllers and Crewing Officers.

  • You will monitor all crew schedules within the 72h timeframe in order to pro-actively act on aircraft programme and crew changes. In case of disruptions you will guide and coach your team in order to find the best possible, cost efficient solution while always keeping customer satisfaction and crew engagement in mind.
     
  • Together with your colleague Manager OCC you will aim for the most efficient and effective processes and ways of working within the TUI fly Benelux Operations Control Centre. You will always look for improvement opportunities and are open to new ideas from your team, internal and external stakeholders and the crew. You will track performance of the TUI fly Benelux OCC by reporting on targets and KPIs such as On Time Performance, minimization delay cost, and increase customer satisfaction.
     
  • You will coach and guide them in their day-to-day activities and are responsible for all performance management related activities.
     
  • You will create an open, trustworthy, approachable feedback culture supporting the team through follow-up conversations and the day to day support they need. Also, you are responsible for developing engagement creating initiatives based on the outcome of the yearly TUIgether survey. If needed you will initiate cross-departmental projects to do so.
     
  • You will report into the Head of OCC TUI fly Benelux and will aim for an Operations Control Centre with excellent performance that is up to date with the latest standards and that is fully integrated into the wider TUI fly Benelux organisation.

Profile

  • Bachelor studies or equal by experience
  • 5+ years of experience within an operational function in the aviation sector
  • Significant leadership experience and ability to coach a team
  • Ability to operate within a virtual airline in a pan-European context, with multiple customers and stakeholders across a range of source markets
  • A skilled communicator with the proven ability to influence and partner with senior leaders, develop a strong network of contacts throughout the industry and gain support and commitment from line managers and employees across the business
  • Proven ability to employ analytical tools to improve operational performance
  • A stress resilient person that finds energy in solving operational disruptions under time pressure
  • Ability to think commercially and strategically whilst ensuring full regulatory compliance is achieved and maintained
  • A self-motivated leader who takes the initiative and works collaboratively with a track record of motivating and developing large diverse teams
  • A logical thinker with the ability to generate ideas and alternatives
  • Demonstrable ability to clearly articulate concepts and arguments verbally and in written documentation

Offer

We offer you a job at Europe’s biggest travel organisation with smart and enthusiastic colleagues within TUI Group as well as the opportunity to work together with European colleagues within your field. You will be part of a dynamic company with many international contacts.

 

TUI also gives you the opportunity to develop yourself within TUI Group through specific talent programmes and possible trainings. In addition, TUI offers a cafeteria plan which enables you to determine your own remuneration package in accordance with your needs and desires. You can also take out hospitalisation insurance via TUI, if desired. Working at a travel organisation offers of course other benefits as well, such as the possibility to book your own trips or trips for close relatives with employee discount. In addition, you are also entitled to discount on several hotels, holiday resorts and airport car parks thanks to our partners. In order for you to be able to fully enjoy these benefits, TUI offers 3 additional days off!

Another plus is that the holiday feeling and the airport are never far away with a job at TUI!

Vilvoorde - Zaventem

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35 days left to apply

Characteristics

Requirements

  • Professional bachelor (Higher Education Short Type)
  • At least 5 years experience

Offer

  • Permanent
  • Full-time

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