To manage a team of Adjusters / Senior Adjusters in the complex unit. To drive best practice claims handling performance both in terms of optimal claims outcomes and customer service, and the technical and professional development of their team.
Duties and Responsibilities
1. Functional Responsibilities:
- Manage the allocation of claims within their Complex team of adjusters
- Provide a technical referral point for team members and manage performance,
- Keep the A&H Senior Manager advised of key Complex loss developments and wider Complex trends.
- Execute strategic initiatives within their Complex team
- Ensure Complex ‘Best Practice' is maintained within their Complex team
- Drive performance through required criteria
- Ensure claims are accurately assessed and proactively reserved within agreed service levels
- Embed use of balance scorecard/KPIs within team