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Brunel

Workplace Support & Design Agent

  • Brunel
  • Brussels
  • Freelance, Permanent, Independent, Full-time
7 days left to apply

Workplace Support & Design Agent

Our client in Brussels is actively looking for Workplace Support & Design Agent who will:

Job description

As a Workplace Support & Maintenance (WPSM) team member:
- All stages of the activities and technical resolution
- Proper usage of client systems
- Technical documentation generation
- Interaction with all stakeholders including customer management, other teams, back-office, ICT development and business departments

As a Workplace Plan & Design (WPPD) team member:
- Packaging standard and complex applications
- Windows Image creation and testing
- Interaction with all stakeholders including customer management, other Digital Workplace teams, Operations back-office, ICT development and business departments

Resolve Complex customer requests: analysis, planning and technical implementation
- whether activities are raised in the context of regular operations or in the context of a specific project

Profile

Language
- Fluent in FR, NL and EN: Reading, writing and speaking

Technical expertise
- Good general knowledge about computers systems and software, more specifically Microsoft Windows environment (end-user devices, servers, network, databases, security systems, etc.)
- Intermediate knowledge in MacOS

Excellent hands-on knowledge and experience of :
- Customer workplace configurations design and implementation
- Customer operational platforms: SCCM, Omnitracker
- Strong analytical skills

Methodologies:
- Intermediate knowledge of ITIL and Agile
- Basic knowledge of UML and Flowcharts

Soft skills
- Communication
- Written communication: excellent understanding written messages or reports, efficient messages, being clear, concise, structured and nice to read
- Verbal communication: active listening, use a language level and language form appropriated to the listener and the situation, conveying helpful messages concisely, paraphrasing to show understanding, encouraging to share input, posing probing questions to elicit more detail about specific issues, showing empathy, providing constructive feedback
- Teamwork
- Deep sense of collaboration, friendliness and respect, reliable, positive, sense of mediation
- Self-management, self-confidence
- acute self-consciousness, continuous learning and self-knowledge attitude, anticipating the concerns of others, addressing difficult situation without getting upset and being carried away by disturbing emotions, dealing with reluctant group members, receiving criticism without defensiveness
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    7 days left to apply

    Characteristics

    • Function type: Helpdesk & support
    • Sector: Service and Human Resource
    • Brussels
    All jobs at Brunel

    Requirements

    • Professional bachelor (Higher Education Short Type)
    • At least 2 years experience
    • Dutch, English, French

    Offer

    • Freelance
    • Permanent
    • Independent
    • Full-time

    Apply before

    • 8 April

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