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Helpdesk & support

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Our client, with headquarters in Brussels, is the Belgian specialist in the field of private health insurance. They are currently the market leader with almost 2 million insured persons. To strengthen their team, they are currently looking for an experienced Service Delivery Manager.

Job description

- Understand customer needs and know where the industry is going.
- Ensure that IT Infrastructure is delivering cost-competitive services that have the features the customers need.
- Manage expectations from a customer perspective on product and services offerings.
- Serve as the key interface between the customer and IT Infrastructure team.
- Establishes relationships to assess their technology, support, and security needs.
- Manages projects by creating timelines, adhering to budgets, and assigning staff members.
- Maintains familiarity with current and upcoming IT equipment, services, and other developments.
- Coordinates troubleshooting, support, and service for equipment and networks when necessary.
- Upholds a sense of customer service and measures client satisfaction.


- Bachelor's Degree in Computer Science or a Related Field
- Experience with Computers and Networks
- Experience with Customer Service
- Good written and verbal communication in English and Dutch or French, strong interpersonal communication
- Good presentation skills
- ITIL certified or experienced
- Experience in managing or monitoring service suppliers and/or outsourcing parties


A competitive salary package including:
- Meal vouchers,
- Hospital insurance,
- Pension insurance plan,
- Bonus system,
- Additional vacation days,
- Flexible working hours,
- Home working facilities
- An easily accessible office.

Interested or any questions? Contact me at

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    • Function type: Helpdesk & support
    • Sector: ICT, Telecom and Internet
    • Brussels
    All jobs via AT RECRUITMENT


    • Professional bachelor (Higher Education Short Type)
    • At least 2 years experience
    • Dutch, English, French


    • Permanent
    • Full-time
    • Group insurance
    • Meal vouchers
    • GSM & smartphone
    • Laptop
    • Internet cost / Subscription

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