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Brunel

Senior Support Engineer - Service Desk

Brunel | Multiple regions | Permanent, Full-time

Published on Jobat.be 10 days ago

As a member of the clients onsite support team, you are the eyes, ears, hands and feet for Local IT.

Senior Support Engineer - Service Desk

Job description

  • You provide the Highest Level of IT Support (PC, Server and Network) to the Business in a quick
  • and proactive manner, escalating where needed.
  • You have a good understanding of single points of failure for the site and the Business Critical
  • Systems.
  • You are responsible for IT Asset Management
  • You support Security & Compliance Initiatives in an active manner
  • You provide Backup to Other Team Members and assist in Documentation
  • Understand and Use Tools Provided:
    • ServiceNow
    • AMI
    • SCCM Remote Tool
    • WebJoin
    • Skype
    • SharePoint
    • Yammer (or Similar)
    • SCDM
    • PRM SharePoint
    • PC Imaging
    • PC Import
  • You promote and Contribute to Knowledge Management with Other Global Team Members
  • You are responsible for Local Application Assistance: procuring licences, HW/SW environment.
  • You are willing to conduct End User Training
  • You support Process Improvement Initiatives

Profile

  • A passionate & proactive IT-expert
  • Problem-solving mentality
  • A good knowledge of English, Dutch and French is mandatory
  • A flexible person with excellent communication skills
  • A previous experience in a helpdesk or support role is an asset
  • ITIL certification is a plus

Offer

Salary conform the market, depending on your knowledge and experience supplemented with attractive extralegal benefits.

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    30 days left to apply

    Characteristics

    • Function type: Helpdesk & support
    • Sector: Service and Human Resource
    • Eastern Flanders
    • Antwerp
    • Limburg
    • Flemish Brabant
    • Brussels
    • All jobs at Brunel

    Requirements

    • Limited experience (< 2 years)
    • Dutch, English, French

    Offer

    • Permanent
    • Full-time

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