Scrum Master m/v/x
- USG Professionals
- Brussels
- Fixed-term
Azure Data Engineer
- USG Professionals
- Brussels
- Fixed-term
Process specialist
- USG Professionals
- Brussels
- Fixed-term
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Process specialist
USG Professionals focuses on project sourcing, interim management, and recruitment & selection, within the expertise areas of ICT, HR, Legal, Finance, Facility, Engineering, and Science.
As a company, we choose an authentic and inclusive approach where you, as a professional, have the space to take ownership and feel comfortable and happy in your job.
We aim to be a future-proof organization through innovative tools like USG EASY, unique training programs such as 'Start 2 Freelance,' and through knowledge sharing on our podcast channel and innovation meetups.
Download the USG EASY app, apply in 1 click, and follow your application process step by step
Process specialist
Job description
TeamLead for Support team
- Modeling and documenting support process for EV Backend team
- Regular communication with Backend support team (1 Dev and 1 QA)
- Establishing and reporting of Support KPIs according to the clients practices (learn best practices from other teams - apply for Backend). All reports based on tools and automated.
- Assist with organizing of investigation of customers issues (help on work priority and reflect the completed work)
- Arranging Issues Backlog Management (Maintain and prioritize the list of customers issues, and control that team following established rules for managing incidents)
- Participate and represent Backend team on the daily meetings with Customers Support team
- Quality assurance (work with teams to collect data and ensure preventing recurrence of issues based on data)
- Training materials and documentation to ensure high level of support for new features and products
Profile
The candidate of process specalist will be able to demonstrate the following competencies - Oral and written communication skills - Process Modeling and workflow analysis - Strong analytical skills to evaluate data and critical thinking - Data analysis and visualization skills - Proficiency in O365 (Teams, Sharepoint, ...) and Atlassian suite (Jira Cloud, Confluence, ...) skills
Experience
- The candidate will be able to demonstrate past experience
- Processes managing
- Work in a large and complex environment
Offer
Offer Description as a Project Consultant:
? Permanent contract with a competitive salary package including: monthly fixed expense allowance, company car and fuel card (or a monthly gross premium), meal vouchers €8, group and health insurance, mobile phone subscription, and a year-end bonus. This attractive package is complemented by Benefits at Work access, sports & culture vouchers, and eco vouchers.
? Varied and dynamic training offering; consisting of both job-specific and overarching training.
? Regular feedback and contact moments with your assigned HR Business Partner.
? Get to know your fellow consultants at our network events and team-building activities.
? Kickstart your career at USG Professionals with our 2-day Bootcamp!
Offer Description as a Freelancer:
Simplify your career with the USG EASY app:
? Personalized project proposals based on your profile and availability.
? Transparent follow-up of your invoicing process.
? All your administration in one app.
Regular networking moments with innovative companies and fellow freelancers during our innovation meetups.
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