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Operations Manager

Published on 12 days ago

Operations Manager

Job description

For our client located in Gent, the world leader in mineral-based specialties for industry, with €4,590M revenue in 2018, 17,800 employees and 230 industrial sites in over 50 countries, delivers high value-added, functional solutions to a great number of industries, ranging from process manufacturing to consumer goods. The Group draws on its understanding of applications, technological knowledge and expertise in material science to deliver solutions by beneficiating its mineral resources, synthetic minerals and formulations.
The company contributes essential properties to customers' products and their performance, including heat resistance, hardness, conductivity, opacity, durability, purity, lightness, filtration, absorption and water repellency. They meets ambitious targets to develop responsibly, focusing on people, environment and corporate governance.
Talc products produced at Gent are widely recognized as among the highest quality talc-based products on the market for paper, paints, plastics, rubber, ceramics, agriculture, food, pharmaceuticals and soap.
The jobholder supervises and reports on activities to improve & develop the operational performance of the talc facility in Gent.
Primary purpose
+ The delivery service communicates the requirements to production and organises transport to the customer, to meet committed delivery times.
Leadership behaviours
  • Ensure a safe working environment
  • Ensure a robust on-boarding program for each new team member
  • Ensure team members have objectives, performance reviews (mid-year, year end) ; share your own objectives with your team
  • Ensure members have a development plan
  • Enhance effective communication between employees, management team ; have regular meetings with each team member ; quarterly meetings with the team, provide regular feedback, recognize and award the contribution of your team
  • Propose the compensation review for your team
  • Ensure the implementation and ongoing use of personnel management tools (workday, concur etc…)
  • KPI follow up: not only follow up, also to understand how the KPI's are build and set corrective actions to drive them.
  • Assures correct documentation for outbound logistics (CMR, invoice, customs papers etc.)
  • Pay attention to their own safety and the safety of all persons, who work at the location, and demands the compliance of the guidelines.
  • Guarantees and promotes a safe and healthy work environment
  • Ensures compliance with corporate standards and laws as far as production, quality, labor law and environmental protection are concerned.
  • Reports incidents and accidents according to the Group Reporting Guidelines
  • Participates in training, conducts safety talks and actively participates in risk analyzes.
  • Track its current environmental, health, safety and quality goals
  • Works on continuous improvement, participates in idea management
  • Strive to meet the requirements of internal and external customers
  • Supports the crisis management team as part of his / her role Problem solving
  • Where truck drivers do not follow on-site procedures request they comply.
  • Identify any differences between theoretical and physical stock levels and inform production in order to adjust in ERP.
  • If production is not available to meet committed delivery time; identify the best solution with Production and Customer Service.
  • If the haulier cannot meet the committed collection; identify the best solution with a haulier and Production

    Key relationships
  • + - All personnel on site.
  • contacts including Central Logistics & Customer Service.
  • Hauliers and personnel involved with ship transport, customs and inspection bodies.
  • Internal / external impacts
  • + - The role has a financial impact. Costs are impacted by securing logistics at the best available rate. Revenue is
  • impacted, consistent on-time delivery is a significant reason of why customers order from the Gent site.
  • Detailed knowledge of available hauliers/logistic companies to meet the site requirements.
  • Detailed knowledge of customer specific requirements.
  • Technical competencies & skills
  • + - good level of Google suites
  • Good customs knowledge
  • Good knowledge of international business and regulation
  • Focus on occupational safety and health
  • Precise way of working
  • Communication skills
  • stress resistance


Education & qualifications
  • College/university education
  • Bachelor in administration or equal through experience
    Relevant experience
  • + 5 year relevant professional experience in logistic administration
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    48 days left to apply



    • Professional bachelor (Higher Education Short Type)
    • Dutch, English


    • Fixed-term
    • Full-time

    Apply before

    • 8 December

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