Emerson is a US multinational corporation manufacturing products and providing engineering services for industrial and consumer markets. For their Benelux Process Management Division, they seek to hire aLifecycle Service Delivery Manager.
Lifecycle Service Delivery Manager
As a Lifecycle Service Delivery Manager you are the liaison between the customer and Emersons’ executing departments.
You are the “go-to person” for your customer, their trusted advisor; you understand your customer’s business drivers, operations and process challenges.
You identify process improvement opportunities and/or potential issues that you connect with Emerson solutions and translate into relevant actions; your main goal is to grow customer satisfaction and to make sure service level agreements are honored.
Your key responsibility is delivering business value to customers and ensuring service contract agreements are met.
You measure business value generation and track progress versus KPIs; you focus on enhancing contract compliance and on improving risk management; you contribute to more effective management decisions and facilitate faster response to contract issues.
You expand the contract value by including either new technology or expanded service offerings.
You are the customer’s voice towards Emerson stakeholders; you share information with the executing Emerson Operations and with Sales.
You enjoy discussing technical opportunities and issues and thrive on process improvement while also being hands-on and triggered by putting things into action.
You have a bachelor degree in for example Electrical or Automation Engineering or equivalent through experience in a service delivery or technical environment.
You know how contract management works.
You communicate fluently in English, French and Dutch (verbally and in writing).
You easily build relationships and come with strong communication skills.
You show a dedicated service and customer orientation.
You thrive on achieving results.
The opportunity to join a top-of-the-industry, ambitious company driving automation solutions using advanced technologies.
The chance to step into a role combining technical interest and understanding with strong customer orientation and commercial drive.
A salary package aligned with your level of experience.
Your response will be dealt with promptly and confidentially. Questions? Contact Dorien Moonens at Show number+32 497 58 64 11.
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To : Emerson | Diegem 1831
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