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Unique Office
Unique Office

IoT Technical Support @orange Belgium

4 days left to apply

IoT Technical Support @orange Belgium

Als werknemer bij Orange maak je deel uit van een dynamisch en innoverend bedrijf dat voortdurend evolueert. Werken bij Orange staat gelijk met ontwikkeling, mobiliteit en opportuniteiten. Je werkomgeving evolueert naar gelang je verantwoordelijkheden veranderen. Onze manier van werken is duidelijk: bij Orange is de informatie toegankelijk en al onze medewerkers zijn open en beschikbaar! In het kort: Orange is … Een bedrijf dat mee is met de laatste technologische ontwikkelingen Een toegankelijke en open werkomgeving De kans te groeien binnen een sterk team en op menselijke schaal Extra voordelen als werknemer bij Orange (bedrijfsgsm met gratis abonnement en korting op beltarieven voor familie, korting voor bepaalde evenementen en aankopen,…)

Job description

Orange, as an innovative company focusing on the customer care, is now looking for service minded talents able to offer that extra mile for our customers. Maybe are you the skilled profile we are currently looking for!

Sounds good?

Then you might be glad to know that we are looking for a passionate IoT Technical Support to join our Customer Operations Department B2B

Mission:

You are the technical support level for the Orange B2B customers on subjects related to technical issues for mobile devices related services (Internet of Things (IoT) and other data domains) and for Customer Facing Applications.

Support/contact point for third level & outsourced partners and content providers (tickets).

What do you do?

You assist on line and coach customers IoT fleet managers regarding technical questions, in that way you are service provider to serve our customers in a better way. You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration with 3rd level teams (internal or external). Furthermore, you detect incidents related to transversal products, services, applications with possible impact on IoT customers and apply appropriate prioritization & notification process. Of course, you inform IoT customers continuously on the status of their problem according to their segmentation (internal and external customers). You collect relevant information in order to prepare efficient communication towards our customers, management, dealers, partners and operational teams (alarms, planned interventions,  incidents, etc.) and translate technical information into customer language. In thinking pro-actively about the required support, you participate in the launch of new products and services (Friendly User Test) . Finally, you participate in a flexible support model timeframe and duty role.

Profile

  • You have ideally 1-2 years in a customer services environment.
  • As Expert, you have a good knowledge of technical contact centre activities in a B2B environment.
  • You speak fluently Dutch, French and have good level of English. You know well the Orange products, mobile technology and services, technical matters, GSM, data & Internet.
  • As a good problem solver, you have very good analytical skills and you are pro-active.
  • You are able to apply the appropriate methods for the resolution of customer complaints.

Offer

  • A Job in a great company where you'll be valued and challenged;
  • interim contracts followed by permanent contract after a few months;
  • Public transport pass paid back 100%
  • Lunch vouchers 8€/day
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Unique Office | Evere 1140

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    4 days left to apply

    Characteristics

    Requirements

    • Secondary education
    • At least 2 years experience
    • Dutch, English, French

    Offer

    • Fixed-term
    • Full-time
    • € 1.628 per month

    Apply before

    • 17 May

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