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Actief Interim

Help Desk Operator EN/FR

Actief Interim | Vilvoorde | Interim optional fixed contract, Full-time

2 days left to apply

Help Desk Operator EN/FR

Job description

Main Functions:
Working in the European Commission buildings in Brussels, the Help Desk operator is responsible to provide user support and advice on appropriate action to follow. Using a ticketing tool, he/she will create and assign tickets to appropriate groups.

Reports To:
Head of Proximity Team or Core phone Team.

In close relations with:
1st line Service Desk Teams
All European Commission support teams
Front Office Management
Back Office Management

Profile

Duties:
- Respond to requests for assistance via phone and mail;
- Research questions using available information resources;
- Advise user on appropriate action;
- Follow standard help desk procedures;
- Log all help desk interactions.

Working Conditions:
Work shifts of 8 hours covering the time range between 08h00 and 18h00 from Monday to Friday with some flexibility required when overtime is exceptionally needed.

Employment and technical Requirements:
- Good spoken and written knowledge of English and French;
- Solutions oriented;
- Service and proactive minded;
- Punctual, meticulous and reliable;
- Self-Starter, productive with minimal directions.

Offer

- Marktconform loon


- Internationale omgeving

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    2 days left to apply

    Characteristics

    Requirements

    • Secondary education
    • Dutch, French

    Offer

    • Interim optional fixed contract
    • Full-time

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