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Customer service

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German speaking Customer Service Representative

As a German Speaking Customer Service Representative, you will be in charge of handling the whole order-to-delivery cycle for your own client portfolio within DACH market.

German speaking Customer Service Representative

Our client is a global leading, innovative and fast-growing company with EMEA HQ located in Grimbergen (North of Brussels).

Job description

The main responsibilities of the German speaking Customer Service Representative:

  • be in charge of a specific EMEA Market (DACH), handling a client portfolio from A-Z
  • process all incoming orders from trade partners and sales representatives
  • be the SPOC for your clients and proactively inform them on the status of their orders and deliveries
  • coordinate internally with other departments (finance, logistics, warehouse) to be up to date and share relevant information.
  • handle problems that arise, manage complaints and offer prompt solutions
  • monitor the whole order to delivery cycle and take corrective actions when needed: return requests, back orders,..
  • assist and support Sales Representatives in the field: deliver customer and sales data, support fairs, etc.

Profile

The ideal candidate:

  • a very strong level of German (C2) and English. Any other European language is a big plus
  • a bachelor degree and have relevant experience as a customer service representative, handling order management from A-Z
  • you are proactive, stress-resistant and sociable
  • you can work independently and in a team
  • you have a positive mindset, can easily adapt and are eager to learn
  • a good knowledge of SAP (preferably) and Excel

Offer

As a German Speaking Customer Service Representative you will be part of the DACH team within the EMEA office, located in Grimbergen.

You will be surrounded by a great team of passionate colleagues, working in a fast-growing, innovate and inspiring workplace.

For this position, you will receive a nice salary package with fringe benefits.

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    Characteristics

    • Function type: Customer service
    • Sector: Distribution and Retail
    • Brussels
    All jobs via Page Personnel Bank Antwerp

    Requirements

    • Academic Bachelor
    • English, German

    Offer

    • Permanent
    • Full-time

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