EMEA Customer Service Manager

Our client is a technological company with international scope and commercial site in region of South of Brussels, Belgium.

The main responsibilities of the EMEA Customer Service Manager:

• actively work on building a motivated, well aligned and highly performant CS department.
• management of the team from the hiring stage to planning, supervising and evaluating the work flow.
• responsible for the overall performance of the CS Supply chain team.
• deliver excellent customer service through the development and implementation of customer service indicators: by efficiently communicating customer's expectations to all the suppliers, implementing the expected supply chain services, ensuring all purchase orders are correctly and timely submitted, managing queries and customer complaints, etc.
• manage inventory coverage within its perimeter and warehouses.
• develop and monitor the application of operating systems.
• ensure sales and supplier forecasts through continuous data analysis.
• management of priorities and supply chain conflicts.

The ideal candidate for the EMEA Customer Service Manager position:

• Experience in successfully managing a customer service team
• Very strong people manager, good communicator with strong listening skills and a clear way of communicating
• Minimum 7 years of experience in the field of customer services
• A higher education in a relevant field
• SAP knowledge
• Very good level of English + another language like German, French, Dutch

As an EMEA Customer Service Manager you will start on a 'temporary to permanent' contract, with clear goal to stay on the long term.

You will work in a small but very international environment, leading a commercial support team of about 12 - 15 people, covering European countries.

Next to a challenging position, the opportunity to add real value in building a department, you will receive a nice salary package with fringe benefits.