The service is delivered through highly motivated and multilingual coordinators along with Volvo Trucks leading edge applications.
Our offices are located in Gent (Belgium), Rugby (United Kingdom) and Johannesburg (South Africa).
Our colleagues come from all over the world, and we offer a 24/7 customer support, for more than 16 different languages.
We are an international team of multitaskers.
We believe that best performance comes from collaboration.
Customer Service Teammanager - Benelux Team
Then we are looking for you!
What you'll do
As Team Manager you are a real people manager and have good communication and coaching skills. You enjoy having close connections with your team members, a team of roughly 15 people, and colleagues and can build an informal, fun and motivating team atmosphere. By creating an environment of openness and trust, you provide a safe place to share ideas and encourage feedback. You are able to create engagement and can encourage people to take the lead. You are able to multitask and can lead with passion, perform with purpose and dare to try new ways.
Creating & managing work schedules is also a key part of your role, securing team members are available at the most critical times delivering the best possible customer service. In support of vehicle uptime, you will cooperate closely with your market(s) to secure the best customer experience. You’ll be supported in your mission by an Operations Support specialist in your daily tasks
You and your skills
Happy employee = Happy customer = People oriented
Planning and work force management experience
Strong communication skills
Language skills: FR, NL, ENG & Ger is a plus
As a natural people manager are you inclusive, communicative and customer focused? Do you thrive on curiosity and enjoy multitasking. Are you results driven, have experience as a team manager, and are able to maintain the people focus that is needed? If you are fluent in French, this would be an asset. If you have a hands-on approach in solving problems and enjoy working in a fast pace operational environment, then look no further. Apply and get to know us.
This job is for you!
A working environment that truly believes in customer success, trust, passion, performance and change
Regular opportunities for training and education to develop yourself continuously
Extra days off, a company restaurant, initiatives concerning health and well-being
A competitive salary based on your experience & competences
Volvo is the place to be where you can develop a career within a world known and respected brand.
Come and join our international team!
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