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Experis IT
Experis IT

Customer Service Support Back Office Mobile

Published on Jobat.be 19 days ago

Customer Service Support Back Office Mobile

Our partner is active in telecom operations

Job description

Customer Service Representative Back Office Mobile

 

For our partner located in Brussels we are looking for a Customer Service Representative Back Office Mobile B2C:

  • You assist all first line contact centers and coaches regarding technical questions, service providers to serve our customers in a better way.
  • You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration with 2nd and 3rd level teams (internal or external)
  • You detect incidents related to transversal products, services, applications and prepaid billing with possible impact on customers and you apply appropriate priority & notification process.
  • Furthermore, you inform customers continuously on the status of their problem according to their segmentation (internal and external customers).

You have:

  • 1-2 years’ experience in a customer services environment.
  • Knowledge of contact center activities.
  • A strong interest in new technologies (Telco products, services, technical matters, GSM, data & Internet) and fast learning are assets.
  • Strong listening and communication skills.

Your personality:

  • You communicate fluently in Dutch, French and English
  • “Problem solving” and “Persuasiveness! “Are your daily moto!

 

Job Offer

We offer a permanent contract with a competitive salary package & extra legal advantages. Apply online and we get in touch.

Profile

You have:

  • 1-2 years’ experience in a customer services environment.
  • Knowledge of contact center activities.
  • A strong interest in new technologies (Telco products, services, technical matters, GSM, data & Internet) and fast learning are assets.
  • Strong listening and communication skills.

Your personality:

  • You communicate fluently in Dutch, French and English
  • “Problem solving” and “Persuasiveness! “Are your daily moto!

Offer

Job Offer

We offer a permanent contract with a competitive salary package & extra legal advantages. 

Contact 

Interested in this opportunity?

Send your latest resume and/or questions to christian.bola@experis.be

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Experis IT | Evere 1140

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    9 days left to apply

    Characteristics

    Requirements

    • Dutch

    Offer

    • Permanent
    • Independent
    • Full-time

    Apply before

    • 29 September

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