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Customer Service Representative Ekeren

Published on 6 days ago

Customer Service Representative Ekeren

Job description

For a multinational owned by a French cooperative, a rapidly growing company that grew in the past 92 years from a local company to a world player. With over 27 production facilities worldwide, our client is the largest malting producer in the world.

This global organization is focused on producing an extensive range of high-quality malt types to meet the requirements of their brewing and distilling customers around the world. By using the most modern production techniques and with our far-reaching logistics capabilities, they supply world markets both effectively and efficiently.

As a Customer Service Representative you are a part of the regional Supply Chain team. You execute Customer Service operations efficiently in order to deliver malt on time, in full, as per agreement with customer, and in this in the most sustainable way.

Reporting into the Regional Customer Service Manager your core responsibilities will be :

  • Order processing , order scheduling, order confirmation and handling of order amendments and cancellations.
  • Booking logistics and following up on deliveries
  • Coordinating deliveries with supply chain planning, plant operations, finance, logistics and sales to fulfil orders.
  • Taking care of customer relationship by providing timely answers to inquiries about: order status, invoices, contract balances,....
  • Managing customer invoicing and creating credit/debit notes for customers/clients.
  • Managing issues involving invoices/ payments and ensuring timely provision of information to credit control to resolve issues
  • Purchase order settlements for 3rd party activities, purchased products, supplies and packaging. - Monitoring order patterns, -pro-active calling customers, anticipating rather than accepting demands.
  • Handling of consignment stocks.
  • Understanding customer requirements, needs and expectations, with regards to logistics and work according to that.
  • Accurately maintaining customer and logistical information (logistics, product, invoicing, service requirements, permits, ...etc).
  • Maintening and updating accurate data in the different tools and systems in order to support accurate customer demand and -shipment forecast as well as inventory management.
  • Conducting ad hoc analysis and reports upon request.


The person we are looking for has:

Minimum of 2 years' experience in Customer Service, Logistics or related area within a food industry environment ideally in an international environment.
Customer relationship mindset.
Preferably good understanding of product applications at customers.
Understanding of overall Supply chain processes.
Good communication skills, proactive, accurate and solutions oriented.
Good language skills: fluent English and preferably 2 other languages.
Capability to work fairly independent


If you want to join the “Masters of malt”, they offer a very wide range of national and international career opportunities, an attractive salary and benefits. If you would like to apply to this position, please contact Adecco Experts.

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    56 days left to apply



    • Professional bachelor (Higher Education Short Type)
    • Dutch, English, French


    • Fixed-term
    • Full-time

    Apply before

    • 18 December

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