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Office Assistant

Executive Secretary/Personal Assistant

4 days ago

Purchase administrator

Customer Service Rep

  • Benefits
    • Group insurance
    • Meal vouchers
    • Laptop
    • Individual hospital insurance
    • Eco Cheque
    • Remote work
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Client of Manpower

Customer Service Rep

Permanent, Full-time
Published on Jobat.be 14 days ago

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

 

Customer Service Rep

Job description

What YOU WILL EXPERIENCE IN THIS POSITION:
In this position, you will get to:

  • Actively support the quoting and supply of products to our channels, customers and Sales team for the sales process        
    • Act as the first point of contact for fielding channel and in some cases end use customer inquiries and resolving order issues via telephone, e-mail, and fax
    • Responsible for order and price quote entry
    • Electronic order review and reconciliation
    • Management of channel or customer  backorders and lead time inquiries, including working with Planning and Operations
    • Resolution of price discrepancies identified at the time of order
    • Generate and review return requests relative to guidelines and provide authorization for items that qualify
    • Issue credits and debits related to order issues and customer returns
    • Document and resolve channel complaints in a timely fashion
    • Super user of ERP systems
    • Capable of ERP report generation
    • Knowledgeable of SalesForce & E-Commerce usage and set-up
  • Partnership with Field Sales, Inside Sales and our Channels or customers
    • Interface, communicate, build and maintain positive relationships with distributors, channel partners, buyers, and contractors.
    • Provide support to external & internal sales team, Inside sales and customer base
    • Act as bridge between Inside Sales, Sales, Channels and Customers
    • Coordinate RFQ’s with Channels and sales for direct quotation and document agreed upon pricing and availability
    • Analyze and report on agreed metrics, e.g. Quote response time, order count and errors
    • Know the counterparts and share business practices with them
  • Super user of ERP to manage all order and quote activities
    • Set up new accounts and assign Reps and Sales people to allow proper commission and SIP payment.
    • Understand product master with respect to pricing and availability

Profile

  • Hold a Bachelor Degree
  • Experience:
    • Call Center phone system
    • ERP/order management system (SAP)
    • Knowledge of EDI and E-Commerce online order management systems
    • Previous Customer Service experience.
    • Ideally some experience working with channels and electrical distribution
  • Skills:
    • Ability to multi-task and juggle shifting priorities to satisfy customer requests
    • Strong communication/interpersonal skills especially over the phone
    • Languages: native German, advanced level of English.
    • Technical aptitude for product knowledge
    • Advanced Computer literacy: Microsoft Office Suite
    • Problem solving under adverse time constraints
    • Team player: have a positive and constructive impact on the team; professional attitude towards different positions working closely with within the operations organization
    • Capable of working with Shared Email and phones: Team environment
    • This person should possess a “can do” attitude and be expected to learn quickly.
    • Knowledge of LEAN process and procedures; Mapping, standard work processes

Offer

  • Group insurance
  • Meal vouchers
  • Laptop
  • Individual hospital insurance
  • Eco Cheque
  • Remote work
  • A dynamic global reach with diverse operations around the world that that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
    • We are a $2.1 billion, high-performance electrical company with a dedicated team of 9,000 people, across more than 80 global locations
    • We have a robust portfolio of product brands dating back more than 100 years and including: CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER

 

  • Commitment to strengthen communities where our employees live and work
    • We encourage and support the philanthropic activities of our employees worldwide
    • Through our Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

 

  • Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
    • Innovative & adaptable
    • Dedicated to absolute integrity
    • Focused on the customer first
    • Respectful and team oriented
    • Optimistic and energizing
    • Accountable for performance
  • Benefits to support the lives of our employees

Interesse? Bel me op Show number of stuur je CV en motivatie naar anoek.flore@manpower.be

Hopelijk tot snel!

 

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Location
Requirements
Professional bachelor (Higher Education Short Type) Dutch, English, German