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MeDirect Bank

Customer Service Officer

MeDirect Bank | Brussels | Permanent, Full-time

Published on 13 days ago

MeDirect Bank NV/SA is a Belgian bank which has been granted a Belgian banking license by the National Bank of Belgium (NBB), to offer savings and investment products. The bank is a subsidiary of MeDirect Bank (Malta) Plc, a financially healthy European banking group with strong, conservative financial ratios.

Customer Service Officer

Job description

Reporting to the Customer Service Manager, the selected candidate will join the Belgian Customer Service department and will be supporting our Belgian customers throughout their customer journey, from account opening to saving and investing through the MeDirect platform. The selected candidate will be working in a fast growing and innovative environment on a shift basis and should have a passion for excellent customer service. The role also provides the opportunity to gain a professional certificate on Bank Mediation (Febelfin – Wet Willems). The position is initially for a six months definite period, with the opportunity or renewal at the end of the term. The successful candidate will have to undergo three-weeks training at the Bank’s Headquarters in Malta.

Duties and responsibilities
  • Attracting new customers by answering incoming calls and responding to customer emails
  • Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
  • Providing customers with information about the Bank’s products and services
  • Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
  • Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products


  • Native Dutch and French
  • Excellent verbal and written communication skills in English
  • Previous experience in a customer service role will be considered an asset

More info

To submit your application, send us an email on making reference to Jobat. All applications must be submitted in English.
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    13 days left to apply



    • Permanent
    • Full-time

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