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SHEPHERD COLOR INTERNATIONAL

Customer Sales Support

Customer Sales Support

SHEPHERD COLOR INTERNATIONAL | Gent | Permanent, Full-time

Published on Jobat.be 12 days ago

Shepherd Color International Inc. is a US based global supplier of Complex Inorganic Pigments. Core markets are coatings, plastics and glass enamels. With overseas offices in Australia, Japan, China & Europe, Shepherd Color is rapidly expanding its overseas business.

For further company or product information, please consult : www.shepherdcolor.com

In order to support this growth, we are currently looking to add to our dynamic team at our EMEA Sales Office, to be based in Ghent, Belgium, an (m/f) :

INTERNATIONAL CUSTOMER SALES SUPPORT

Customer Sales Support

Job description

Responsible for the complete processing of export orders from suppliers to our customers in EMEA (Europe, Middle East & Africa) on an administrative, logistic, customer service & financial level.

  • Receive and process customer orders & sample order requests
  • Handling & manipulating computer systems, ie Dynamics AX & CRM, Microsoft Office, custom programs
  • Ensure purchase orders & all customer inquiries are processed in a timely manner with accuracy
  • Customer order fulfillment updates and communications
  • Invoicing & customer returns
  • Processing of Export documents
  • Handle customer complaints
  • Communications with the Sales & Marketing team in the US as well as forwarder based at our Rotterdam warehouse
  • Follow up on payments
  • Perform other related duties & responsibilities, as required

Profile

  • Bachelor Degree or equivalent through experience in the field
  • Some Customer Service/Logistics background is desirable
  • Ability to work independently and within a team
  • Problem-solver, willing to take initiative
  • Hard-working and responsible
  • Be able to perform duties in a fast-paced office environment.
  • Must be able to adapt to changing tasks, priorities & frequent interruptions.
  • Excellent communication skills and ability to clearly understand customer & sales requirements
  • Detail-oriented with excellent administrative and organizational capabilities
  • Good knowledge of English. Any other language, such as Dutch & French, is an asset
  • Good computer skills (Microsoft AX, CRM & Office etc)

Offer

  • Attractive salary + extra-legal benefits including luncheon vouchers, hospitalisation insurance and pension plan
  • A varied, challenging job with a lot of international contacts
  • The opportunity to be part of a dynamic and motivated team
  • Nice location, with parking and easy access to public transport
  • Modern office

More info

Wouter Cuypers
+32 3 260.84.84

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    23 days left to apply

    Characteristics

    Requirements

    • Professional bachelor (Higher Education Short Type)
    • At least 2 years experience
    • English

    Offer

    • Permanent
    • Full-time

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