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Page Personnel
Page Personnel

Customer Care Specialist - Healthcare International

My client is looking for a German and English speaking Customer Care Specialist, that is open to work remotely.
Published on Jobat.be 7 days ago

Customer Care Specialist - Healthcare International

My client delivers radioactive medicin, all around the world.

Job description

This position will be responsible for providing Customer Care and Logistics support for a radioactive medical device and associated software for the DACH region and partially APAC region.

For this role we are looking for a bilingual colleague English-German, with following key responsibilities:

  • Assures that all activities are performed according to the applicable procedures.
  • Assures that all activities related to Customers are in line with local legislation and corporate SOP's.
  • Assist internal and external customers with any request
  • Assist service providers with any request
  • Order management e.g. order entry, data validation, proctor liaison, etc
  • Organization and monitoring of deliveries
  • Preparation of shipping documentation
  • Organization of waste disposals
  • Follow up on invoicing requirements such as billing blocks, credit and debit notes
  • Set up of new customers in order entry systems, with the contracted manufacturer, carriers etc
  • Maintenance of customers data in all systems and with all parties involved
  • Monitor customer license limits and the validities
  • Complaint entry and product return organization
  • Support the reporting to Nuclear Control Authorities
  • Coordinate Software installations with customers and licensor
  • Revision and submission of supplier invoices
  • Support finance team with VAT reporting and credit collection
  • Support the line manager on any department request, projects and objectives
  • Support the supply chain team on production requirements
  • Participate to the "on call" rotation when applicable.

Profile

Mandatory:

  • Multi-language skills required: English and German.
  • Has a solid knowledge of a Customer Service B2B job.

  • Obtained a bachelor degree, or equivalent by working experience.
  • Applies broad knowledge of business concepts, procedures and practices and a general understanding of department fundamentals.

  • Performs routine and some non-routine assignments using standard methods and sequences.

  • Makes adjustments, modifications, and replacements to set processes as directed.

  • Assignments require limited judgment in troubleshooting proven processes.

  • Has a proactive and dynamic mindset.

  • Works in a very precise, detailed and orderly way.

  • Is open to work within flexible working hours and on holidays (with the needed recuperation days).

Optional:

  • Knowledge of: Dutch or French.

Offer

You get selected for a function in the long run, within a very international team. Your colleagues are also working remotely, from Belgium to Turkey.

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Page Personnel | Diegem 1831

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    21 days left to apply

    Characteristics

    Requirements

    • Academic Bachelor
    • English, German

    Offer

    • Interim
    • Full-time
    • From € 2.800 to € 3.300 per month
    • Meal vouchers

    Apply before

    • 4 May

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