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Remote Work in Belgium (Media Search Analyst)

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Quality Manager (M/V/X)

Customer Care Partner

Only 7 days left
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Customer Care Partner

Permanent, Full-time
7 days left to apply
For our client, located in Anderlecht and active in the pharmaceutical sector we are looking for a Customer Care Partner.

You will be part of a team created to embrace our client's (new) vision and have a patient first and customer centric outlook.
You also will be responsible for the end-to-end centralized compliance service & the customer service support acros Belgium and Luxembourg. TALENT BASED OUTSOURCING

Customer Care Partner

Job description

Job description:

This project has been designed to support all Business Units with:
  • A 1st line customer service to all Healthcare Professionals
  • A compliance service of expertise to all the colleagues through Belgium and Luxembourg, additionally to an administrative support (Payments, transactions & orders).
  • Ensuring all daily operations, activities and targets are met and 100% compliant.
  • Ensuring full engagement and alignment with them, provide follow-up/results and attend Business Units meetings to do so
  • Act as single point of contact for non-visited HCPs and guide HCP to the right information by answering immediately their questions/needs, guide them to the right information on the company's -platform or to connect them with the right internal expert.
  • End-to-end compliance and follow-up of samples requests
  • Prompt resolution of telephone and digital queries and complaints from all HCPs, with the aim of achieving and enhancing customer satisfaction Incl. Institution logistical issues and queries: credit nota's, OOS, Delivery etc.
  • Redirect customer issues to relevant internal/external experts and order desk to ensure timely resolution to customer needs
  • Understanding the full product portfolio and organization and to ensure queries are dealt with effectively.
  • Develop customer insights from own interactions in line with the commercial initiatives, making appropriate recommendations to develop greater Customer Relation Intelligence & engagement.


Who are you:
  • 3-lingual mandatory
  • Education level: degree in administration or Customer Service
  • Experience in customer Service is a plus (through phone or digitally)
  • Accurate/Organized/Quality driven
  • Agile learner and proactive mindset
  • Computer literate with experience of working with a range of software/ systems
  • Ability to work on own initiative as well as part of a team environment.
  • Excellent communication skills, both verbal and written
  • Ability to use multiple communication channels, both verbally and digitally.
  • Able to work in a dynamic and multi-tasking environment
  • Customer driven behavior and service / solution oriented
  • Admin driven
  • Assertive


What we offer:
  • You will get a contract of unspecified duration with Manpower Talent Based Outsourcing.
  • You will have a competitive salary with different extralegal advantages (meal vouchers per worked day, group and hospitalization insurance, travel refunds, …).
  • You will have permanent support and coaching by your personal consultant of Manpower Talent Based Outsourcing.
  • You will have the possibility to follow trainings to keep on growing.

    Who are we:
    At Manpower Talent Based Outsourcing (TBO) we offer outsourcing and contracting opportunities at different kinds of international and national companies. As contractor for Manpower TBO, you work at a project at one of our clients. Those projects can be of short (at least 3 months) to very long (multiple years) duration. We are specialized in six domains: Administration, Healthcare, Logistics & Automotive, Sales & Marketing, HR, and Finance.

    Are you interested or do you need more info?
    Please contact our recruiters via:
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To : ManpowerGroup Solutions | Anderlecht 1070

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Function type:
Secondary education Limited experience (< 2 years)