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Our client is a well-established player in the industrial lubrication solutions and tribology sector, with operations in Belgium, the Netherlands, and more recently France, following a strategic acquisition. The company combines technical innovation with high-quality customer service, supporting B2B clients in optimizing their industrial processes.
As a Customer Care Officer, you will be the main point of contact for French clients. Your role is key in ensuring a smooth, professional, and efficient customer experience—from order to delivery, billing, and complaint resolution.
Your responsibilities include:
Responding to inquiries from French customers (via phone, email, and website)
Following up on orders, deliveries, and invoices
Handling complaints with professionalism and providing effective solutions
Collaborating with internal teams (logistics, technical, sales)
Keeping CRM systems and client databases up to date
Contributing to the continuous improvement of the customer service process
You may have many years of experience in a different field, and are now looking to move into an administrative role where you can leverage your customer skills.
We are looking for someone who has:
Experience in a B2B customer service or commercial support role
Flawless command of French (spoken and written) – essential for handling French clients
Professional English proficiency – for internal communication and meetings with management
Good command of IT tools (ERP, CRM, MS Office)
A strong customer-focused mindset, rigour, autonomy, and excellent interpersonal skills
A technically stimulating environment within a niche industrial sector
A multilingual and collaborative team culture
In-house training on products and tools
An attractive salary package with extra-legal benefits
Genuine opportunities for growth and international development