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VMC Select

Customer Care Agent Spare Parts - UK for JLG

VMC Select | Genk | Permanent, Full-time

Published on Jobat.be 15 days ago

OSHKOSH Corporation is a successful, leading American company and manufacturer of special vehicles. JLG is part of this ambitious group and is the world leader in aerial work platforms and telehandlers. The company has 6 sales offices in Europe, a Shared Service Center in the Netherlands and 3 production companies in France, Romania and the UK. The Belgian site is now responsible for After Market Service, Supply Chain, IT, HR, Inside Sales and Purchase. Today JLG’s team of motivated specialists is working in a committed way towards a challenging future plan. All this symbolises the company’s steep ambitions and dynamic future.

Genk (BE) - Hoofddorp (NL) - Employees worldwide: 13.000 - Employees Europe: 900 - Emloyees Genk: 60 - www.jlg.com

Customer Care Agent Spare Parts - UK for JLG

Job description

  1. First point of contact for customers regarding spare parts and order details (‘voice of & to the customer’ through phone & email)
  2. Coordination of customer complaints
  3. Follow-up of returns, parts set-up and other spare parts related questions
  4. Administration: issue credits, create manual invoices and update & distribute back order report to customers
  5. Maintain regular contact with other departments in the UK and Benelux

Profile

  • Bachelor's degree in Economics/Marketing/Logistics
  • 3 years of experience in sales support/call center/logistics services/...
  • Native English (Dutch/German/French is a plus)
  • Good knowledge of MS Office
  • Ability to travel up to 10% of the time
  • Customer-focused, teamplayer, accurate, commercially diplomatic

Offer

  • Exciting career in an international company
  • Modern and spacious working environment
  • 'People first'-spirit in a professional improvement culture
  • Competitive salary package with attractive fringe benefis
  • The possibility to get te know the company in a first meeting without obligation
Inform, discuss or apply?
Call Eline Staelens on 089 30 55 14 or 0475 23 50 15
Sunday from 7 pm to 9 pm or weekdays during office hours and evenings from 7 pm to 9 pm

More info

Inform, discuss or apply?
Call Eline Staelens on 089 30 55 14 or 0475 23 50 15
Sunday from 7 pm to 9 pm or weekdays during office hours and evenings from 7 pm to 9 pm
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    45 days left to apply

    Characteristics

    • Function type: Customer service
    • Sector: Industry and machine construction
    • Genk (location)
    • All jobs via VMC Select

    Requirements

    • Professional bachelor (Higher Education Short Type)
    • At least 2 years experience
    • Dutch, English, German

    Offer

    • Permanent
    • Full-time

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