Pour l'un de ses clients actif dans le domaine de la logistique, Manpower est à la recherche d'un(e) customer service agent.
You are responsible for offering a professional service towards our customers. You are the primary link to those customers and therefore vital in achieving customer satisfaction and maintaining a strong business relationship. You coordinate a broad range of processes across different stakeholders. Responsibilities Translate the customer needs into a correct and timely order-to-invoice process flow through a constant dialogue with Sales, Logistics and Operations. Full responsibility for: order creation, transport booking, export documentation, invoicing and correction documents according to the company Guidelines. Respond timely and accurately to any customer request and keep the customer pro-actively informed about relevant status updates Support cash collection to follow up of payment behaviour of the customer to ensure on-time-payment First contact for issues and complaints - respond to customer complaints and initiate internal solution finding Contribute to continuous improvements to our systems and processes.
The ideal candidate: A bachelor degree (or equivalent through experience) Minimum 2 years of preferably CSR experience or relevant commercial, and business administration experience preferably forwarding or export related Advanced knowledge of Order Management, strong knowledge of export documentation is a plus SAP, Excel and CRM tools Strong communication skills Team player, driven to deliver results Stress resistant, ability to work structured under pressure Fluent in English (prerequisite) Customer oriented
Contrat intérim longue durée
L'opportunité d'intégrer une entreprise en plein développement
Opportunité de travailler dans un environnement international
Contrat de jour du lundi au vendredi