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Adecco Spring Professional

CSR Back Office Technical Mobile

Published on Jobat.be 8 days ago

CSR Back Office Technical Mobile

Our customer is a bold challenger on the Belgian telecom market. They count more than 3.3 million residential and B2B customers. They offer mobile, fix, internet & TV solutions on the Belgian market. As an innovative company focusing on the customer care, they are looking for service minded talents able to offer that extra mile for our customers. Maybe you are the skilled profile they are currently looking for!

Sounds good?

Then you might be glad to know that they are looking for a passionate CSR Back Office Technical Mobile to join the Customer Experience Department.

Job description

Log into the next step of your career!

As CSR Back Office Technical Mobile you :

o Answer to 2nd level incoming questions from residential customers, on subjects related to technical issues for mobile services.

o Analyze, solve, dispatch and follows-up all trouble tickets and mails, in collaboration with other teams

o Detect incidents related to mobile services, with possible impact on customers and apply appropriate priority & notification process.

o Inform customers continuously on the status of their problem
Your profile

Profile

o Analyzing technical issues and finding solutions for customers are key for you. Therefore you know what’s mobile technology (4G …), mobile data services, …

o You show your engagement by being an Ambassador

o In mindset and sometimes also in working hours you show a flexible attitude

o The customer is in the heart of all your actions

o You communicate fluently in Dutch and French and you have a basic knowledge of English

o Our customer is working in a fast moving business where an interest in new technologies and fast learning are assets

o You welcome changes with open arms

o “Together we can do better !” is your daily moto !

Offer

A dynamic working environment where you can develop your full potential by working with highly skilled colleagues and through continuous training. Moreover you can look forward to the following compensation and benefits package: a market competitive salary, performance bonus, 32 days off, meal vouchers, medical insurance, group insurance, etc. 
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Adecco Spring Professional | Evere 1140

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    52 days left to apply

    Characteristics

    Requirements

    • Dutch, English, French

    Offer

    • Permanent
    • Full-time
    • Group insurance
    • Meal vouchers
    • Individual hospital insurance
    • Public transport contribution
    • Training

    Apply before

    • 17 July

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