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TVH Equipment

Business Process Manager Service

Seasoned change management professional
Published on 35 days ago

Business Process Manager Service

TVH Group is an international group with customers in more than 170 countries and is divided in two business units: TVH Parts Holding and Mateco Holding. TVH Parts is the one stop shop for parts and attachments for material handling, industrial and agricultural equipment. TVH Equipment is the Belgian branch of Mateco Holding and is divided in three main activities: sales, rental and service. In addition TVH has a training centre (TVH Academy), where they offer driving lessons and technical trainings. Three years ago Q.One, an ambitious IT program for digitising all TVH Equipment branches on an international scale was introduced. To reinforce the Q.One program and TVH Equipment we are looking for a (m/f) Business Process Manager Service.

Job description

  • You are responsible for the strategic alignment between the operational units for the service business processes, and you assure the IT systems are implemented accordingly.
  • You generate a clear overview of all business processes in the services domain, you analyse them and you introduce a more efficient and preferred way of working.
  • Most importantly, you drive the changes and best practices throughout all service teams. You advise business process owners on the implementation of changes and you ensure guidance according to the local needs and markets.
  • You manage strategic and tactical decisions on change in the IT products. You ensure IT developments are of high quality and are relevant to the business needs.
  • You implement a KPI network and thus measure the impact of IT changes and the adoption of these changes.
  • You market the digital assets to internal and external customers. You make sure changes are supported.
  • You report directly to the CIO of the Mateco Holding.


  • You combine a master’s degree with an extensive experience/knowledge in a relevant business process (aftermarket services).
  • You are an experienced change management professional and like to work in a rapidly changing, complex and global company. You also enjoy travelling (30%).
  • You are experienced in implementing and optimising processes.
  • You like people. You have strong and agile communication skills in order to understand the needs and to convince business process owners to adopt change. You are a trusted sparring partner.
  • You are familiar with IT systems (Dynamics, SAP, Oracle, etc.) and you are methodical in your approach.


  • The opportunity to work in an IT department with a start-up culture, having a flat hierarchy. You are part of a dynamic team where initiative and entrepreneurship are valued.
  • Numerous opportunities for personal development, among other things through permanent guidance and professional (internal/external) training courses.
  • An attractive salary package with extra-legal benefits such as a company car, group and hospitalisation insurance, lunch vouchers, corporate restaurant, etc.
Surf to and apply online. Your response will be dealt with promptly and confidentially.

Contact Ine Callens at +32 9 242 54 05.
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TVH Equipment | Waregem 8790

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    25 days left to apply


    • Function type: Management
    • Sector: Logistics, Transport and Handling
    • Waregem (location)


    • Master (University or Higher Education Long Type)
    • At least 5 years experience
    • Dutch, English


    • Permanent
    • Full-time

    Apply before

    • 8 September

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