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Unique Office

Account Manager B2B Clients @Orange Belgium in Ghent

Unique Office | Eastern Flanders | Fixed-term, Full-time

2 days left to apply

Als werknemer bij Orange maak je deel uit van een dynamisch en innoverend bedrijf dat voortdurend evolueert. Werken bij Orange staat gelijk met ontwikkeling, mobiliteit en opportuniteiten. Je werkomgeving evolueert naar gelang je verantwoordelijkheden veranderen. Onze manier van werken is duidelijk: bij Orange is de informatie toegankelijk en al onze medewerkers zijn open en beschikbaar! In het kort: Orange is … Een bedrijf dat mee is met de laatste technologische ontwikkelingen Een toegankelijke en open werkomgeving De kans te groeien binnen een sterk team en op menselijke schaal Extra voordelen als werknemer bij Orange (bedrijfsgsm met gratis abonnement en korting op beltarieven voor familie, korting voor bepaalde evenementen en aankopen,…)


Account Manager B2B Clients @Orange Belgium in Ghent

Job description

Mission:



You are the dedicated contact person for a portfolio of Medium to Large Accounts
You offer the best and most suitable solution and provide information on all kind of questions/service requests coming from your customer
You feel responsible for your own portfolio but also for the end-result of the team objectives. You act as back up of your colleagues



 



What will you do?



You answer to questions by phone or email and provide an adequate solution in a minimum of time, following predefined Service Level Agreements and processes.
You build up a commercial and strong relationship with your customer.
You keep your knowledge on the specificities of your portfolio up-to-date and share it with your team. You feel responsible for your own portfolio but also for the end-result of the team objectives. You act as backup of your colleagues.
You preserve end-to-end follow-up (ownership), if necessary by contacts with second.
You handle all necessary administration and ensure updates of customer information in the different IT systems.
You take all needed actions in order to improve the satisfaction of the customer.


Profile

Your profile:



You have ideally 1 to 3 years’ experience in customer care/call centre
You have a good knowledge of Orange Products & Services (ideal)
You are used to communicate in Dutch and French and has a good written knowledge of English
As Customer Service Representative, you are a dynamic person who is customer minded and you have a proactive attitude 


Offer

A dynamic working environment where you have every opportunity for personal development. Moreover you can look forward to the following compensation and benefits package: a market competitive salary, performance bonus, meal vouchers, 32 holidays per year, pension provision, life assurance and accident cover, hospitalization insurance.


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    2 days left to apply

    Characteristics

    • Function type: External sales / representative
    • Sector: ICT, Telecom and Internet
    • Eastern Flanders
    • All jobs via Unique NARD

    Requirements

    • Secondary education
    • At least 2 years experience
    • Dutch, English, French

    Offer

    • Fixed-term
    • Full-time

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