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IT Support Lead

Experis | Brussels | Permanent, Full-time

Our client is a joint venture between 2 companies who joined forces to innovate their industry together. The culture of the company is very open, warm, to-the-point in communication and can be compared to the culture of a start-up.

IT Support Lead

Job description

  • Manages day-to-day operations of Support Functions to ensure that support delivered to Customers and internal stakeholders meets established product/service standards and follows the policies and procedures.
  • Addresses and resolves complex problems, providing managerial operational support and solutions to respond to the enquirer's needs.
  • Assists with process improvement efforts and initiatives associated with optimization of resources and consumer Customer support delivery.
  • Directs implementation of analytic tools to optimize service delivery.
  • Collaborates with internal stakeholders to facilitate internal development and support of new products, services and/or technology enhancements.
  • Manages a team locally and remotely, conducts goal setting and performance appraisal processes, mentors and coaches team members.

Profile

  • Undergraduate degree
  • Strong leadership skills
  • Customer oriented
  • Demonstrated success in leading a support function day-to-day operation according to established strategy, policies and procedures
  • Ability to identify opportunities to enhance customer service delivery based on industry best practices
  • Experience participating in activities associated with support of new products or product enhancements
  • Demonstrated knowledge and experience with vendor management including knowledge of contracts, SOWs, and KPIs associated with a vendor contract
  • Previous experience in start-up, technology or financial services preferred
  • Strong interpersonal and communication skills
  • Dynamic and results-oriented
  • Stress resistant
  • Fluent in English, any other language is a plus.

Offer

Offer

  • An internal CDI at our client
  • A nice work environment and a healthy work-life balance
  • The opportunity to continuously further evolve your career within the company
  • A nice full salary package

Before you go the interviews, we will provide you an interview coaching session in person tailored to your needs and the specific position at our client to boost your interview skills.

Are you interested in more information about this nice opportunity?

Don't hesitate and apply now!

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Brussels

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Characteristics

Requirements

  • Academic Bachelor
  • English

Offer

  • Permanent
  • Full-time

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