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Customer Support Junior NL/FR or ALL/NL

Via Talentus Wavre

Published on Jobat.be 7 days ago

Customer Support Junior NL/FR or ALL/NL

Job description

As an Customer Support, you will play an essential role in the company you will have a massive impact on its growth.


Your Job :

  • Provide excellent support to our customers by responding to questions by phone and email in an enthusiastic, accurate and efficient way
  • Proactive identification of user training needs
  • Assist customers in getting the most out of our product through blended learning (by teleconference, webinar or exceptionally in person)
  • Escalate critical support issues from customers to the appropriate internal channel
  • Help report bugs to our development team and suggests product improvements
  • Identify recurring questions and keep our knowledge base up to date 
  • Execute internal processes to streamline and optimize support work
  • Keep accurate records of all work

Profile

Your Profil :

  • You speak  NL/FR or  GE/NL or GE/ FR spoken and written are a must while English would be a great plus.
  • Passion for customer service and helping others
  • Great communication skills via email and phone
  • You have strong problem solving skills and preferably an analytical background
  • Highly organized and detail oriented
  • Word and excel hold no secrets for you
  • You have IT affinity, experience with SaaS is a plus
  • Working in a flexible schedule motivates you




Offer

What you’ll get in return ? 

  • The opportunity to work for one of the fastest growing SaaS companies 
  • The chance to make a real, impactful difference
  • To work with the latest technologies (Mac, Android and Windows)
  • Great working atmosphere with a young, dynamic team in the coolest offices out there
  • Huge growth and learning potential
  • A place to let your innovation express freely. You won’t be too much ! That’s what we are looking for.
  • Benefit with interested bonus, Lunch ticket.

Interested? 

Contact us by mail at christelle.cikin@talentus.be

Nivelles

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21 days left to apply

Characteristics

Requirements

  • Professional bachelor (Higher Education Short Type)

Offer

  • Interim
  • Full-time

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