Back to search results Previous

6 of 11

Next
International Talents

Customer Service Representative with German

1331040

International Talents | Anderlecht | Fixed-term, Full-time

Published on Jobat.be 9 days ago

Our client is a manufacturer of high-performance products for the medical and health industry and various industrial applications. 

Customer Service Representative with German

Job description

  • You will be reporting to the Lead CSR of your region, provide maximum customer satisfaction by efficiently managing the customer portfolio of his/her business or region;
  • You will be managing all internal customer service related processes in close cooperation with his/her internal customers like Sales, Technical Services, Logistics, Marketing, and Credit & Control;
  • You will act as the prime contact person for the customers of his/her portfolio;
  • You will ensure timely delivery of correct product to his/her customers, manage back order situations and propose alternative solutions where possible;
  • You will manage (receive, register, follow-up, and report) all complaints received from his/her customer and ensure professional and pro-active feedback to the customer;
  • You will monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system;
  • You will manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team;
  • You will keep track of sample deliveries to his/her customers and follow-up on customer feedback;
  • You will give commercial support to the sales team by following the order pattern of his/her customers, checking forecasts and supply against the order pattern and contact the customer to obtain the forecasted orders. 

Profile

  • This role requires the candidate to have previous experience in customer service and be fluent in English and German with any other language as an asset;
  • Knowledge of the import/export process is an advantage and the ability to write reports and analyze findings is crucial;
  • You have a bachelor degree or equivalent
  • You're fluent in German and English, French is a plus;
  • You're PC literate: sufficient knowledge of PC and network and standard packages used under Windows;
  • You have a passion for the customer (customer-focused);
  • You have a commercial attitude;
  • You have excellent communication skills;
  • You are stress-resistant;
  • You are a team player;
  • You are dynamic, creative and assertive. 

Offer

This is a great opportunity to join a great team of professionals working in a multicultural and multilingual environment.

You will receive a temporary assignment until the end of August with the possibility of extension and a very competitive salary package.

Brussels

Others also viewed

The job was saved

You can find your saved jobs on the homepage or in My Jobat.

To view them on other devices as well, just log in.

Apply now Apply now

19 days left to apply

Characteristics

Requirements

  • Professional bachelor (Higher Education Short Type)
  • German, English

Offer

  • Fixed-term
  • Full-time

Apply before

Receive new jobs by e-mail

Receive new 'Customer service' jobs in Brussels straight to your mailbox.

We will not send you any advertising.