Secretary Plus is the number one agency for selecting, recruiting, assigning, outsourcing and training multilingual management assistants. As the market leader for over fifteen years, we provide customised service, are able to function in an advisory role, and serve as a benchmark as well as a reference in our sector. Secretary Plus can find you the ideal position that matches your qualification. For temporary assignments, permanent positions or client projects, we always take your experience, competencies and wishes into account.
Customer Service Representative with French
- Order intake, processing (direct and B2B) and all subsequent actions ( order completion, release of part deliveries, open order monitoring….);
- Handling of customer complaints on the basis of product faults, delivery errors, transport damages or losses;
- Processing of the returns and credit notes;
- Follow-up of the debtors;
- Fill and refine all customer data;
- Keep track of sponsored, discounted items per customer or other special orders;
- Providing a pro-active technical and commercial advice and proposal of additional or complementary products;
- Support for commercial activities & inbound and outbound follow-up;
- Provide all relevant statistic sales reports for the ASM/Key account in order to manage the region;
- Support the ASM/ Key account in all cases where needed.
- Preferably bachelor degree in Sales, business management or marketing;
- Preferably 3 years experience in a similar customer service/sales support function;
- Fluent in French with good knowledge of English;
- Proficiency in IT packages: Word, Excel, Powerpoint;
- Knowledge of Dynamics AX or AS400 is a plus.
Our client is offering the opportunity to work in an international environment with a great atmosphere, filled in with an attractive salary package and benefits.