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Customer Service Representative (German/Dutch/English)

The Customer Service Representative (German/Dutch/English) will have an A-Z responsibility on the order to delivery cycle for International markets.

Page Personnel | Vilvoorde - Zaventem | Permanent, Full-time

Our client is an internationally active company specialised in the Healthcare industry and with EMEA office in Diegem.

Customer Service Representative (German/Dutch/English)

Job description

The main responsibilities of the Customer Service Representative (German/Dutch/English):

  • you will have ownership on the whole Order-to-delivery cycle.
  • you will develop excellent relationships with customers and be their internal key contact during the whole process (inquiries, return requests, claims, ...)
  • you will support the transport process by handing various documents such as export documentation, packing lists, etc.
  • you will deliver proactive customer care to your own portfolio in the DACH region.
  • you will communicate and work together with different internal departments (Supply chain, pricing & tender, credit control, sales, etc.) in order to share relevant information.
  • you will have contact with distributors and 3rd party logistic suppliers.
  • in monitoring the deliveries, you will interact with 3PL's (warehouse, carriers), etc.

Profile

The ideal Customer Service representative (German/Dutch/English):

  • Fluent in German, Dutch and English (C2 level). French is a big plus
  • strong communication skills for internal and external interactions
  • Bachelor or master level education, preferably in the field of Economics or Logistics
  • min 5 years of relevant experience in customer service or supply chain
  • good knowledge of SAP (or other ERP) and Ms Office
  • strong drive and enthusiasm
  • a positive attitude and an entrepreneurial spirit ("what else can I do" - mentality)
  • problem solving and hands-on mindset
  • strong customer oriented approach
  • a well organised self starter who is able to prioritise

Offer

The Customer Service representative will become part of a great international company with lots of possibilities.

You will work in dynamic, professional environment and be part a team of passionated colleagues.

You will receive a very nice salary package with fringe benefits.

This will be a fixed term contract of 1 year. Possibility but no guarantee on a long term contract.

This job is no longer available.
Vilvoorde - Zaventem

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Characteristics

Requirements

  • Academic Bachelor
  • Dutch, English, German

Offer

  • Permanent
  • Full-time

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