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Unique Office

Customer Service Medewerker (m/v) | Antwerpen

Unique Office | Antwerp | Full-time

Published on 11 days ago

Our customer is specialized in shipping and supply services, freight forwarding and digital solutions. 

Customer Service Medewerker (m/v) | Antwerpen

Job description

Within shipping and logistics, proactive communication and information flow towards our customers is the key in ensuring transparency from End-to-End. In order to provide this service your main responsibilities are:

  • Constant contact with your customers and partners responsible for transportation process.
  • Proactive End-to-End Shipment Tracking. You will be notifying your customers about relevant deviations from the transport plan, provide solutions and alternatives. You will be responsible for end-to-end shipping process, ensuring that the cargo is transported as per the transport plan.
  • You will be focal for our daily Customer Service Surveys which includes analysing root causes for detracted customers including follow-up contact and identifying areas of improvement.
  • Actively build strong relationships with customers by a deep understanding of the respective businesses (commercial intelligence of industries in which the customers operate), people and opportunities.
  • Function as an advocate for the customers towards all relevant stakeholders within Maersk.


You have the following profile:

  • Experience in shipping/logistics sector in customer/sales or import/export area,

  • Fluent Dutch, Fluent English,

  • Strong communication skills and proactive approach,

  • High degree of empathy, assertiveness and confidence,

  • Open-minded and creative attitude with willingness to promote change,

  • Personal ability to build strong relationships with others.


An exciting job opportunity in an international, challenging business environment characterized by high pace and diversity.

  • You will get to focus on creating valuable relationship with our current and new customers.

  • Becoming a member of the Maersk, undisputed leader in the shipping industry

  • Being part of a professional and motivated team

  • Experience in an international environment

  • A good work/life balance

  • Flexible working hours

  • Interesting salary with lots of extralegal benefits


Unique Antwerpen Office - e-Mail:

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17 days left to apply



  • Bachelor following Bachelor
  • English


  • Full-time

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